Quality Intern null

About Schneider Electric

Schneider Electric leads the digital transformation of energy management and automation, promoting safe, efficient, and sustainable energy use globally. They believe in basic human rights for energy and digital access, ensuring life is always on with integrated solutions for various sectors. Committed to inclusivity and empowerment, Schneider Electric fosters an innovative community with a meaningful purpose.

Your role

In this role, interns will be empowered in three key areas: supporting and delivering Quality Excellence to customers, ensuring fast and effective resolution of customer quality issues for all product ranges, and determining the recurrence and severity of customer issues. They will also support containment, root cause analysis, correction, and prevention actions in the country.

As an intern, your responsibilities include:

• Handle customer quality inquiries and issues to eliminate dissatisfaction  
• Manage a reliable process operating to solve customer quality complaints fast and effectively including warranty returns and replacements. 
• Escalate customer issues to the right organization when needed and support collaborative resolution in the customer's best interest.  
• Ensure all customer issues are regularly analyzed to identify top issues and launch projects to prevent them 
• Collaborate with other organizations to contain, correct, and prevent problems
• Coordinate execution of containment actions for known problems 
• Usage of Issue to Prevention (I2P) process and systems to drive fast resolution
• Facilitate the handover process from the projects team to the quality and services team with proper documentation and installed-based information.  
• Conduct site visits and meet customers to address complaints and present resolutions   
• Coordinate and follow up with the factory and experts for resolution 
• Review the Technical Analysis report before presenting it to customers

Training & development

Interns at Schneider Electric Malaysia have diverse opportunities to gain skills. Programs last 3, 6, or 12 months, tailored to interests and career goals. They tackle challenging projects, get mentorship, and participate in training to excel and contribute meaningfully.

Benefits

In addition to the competitive pay other benefits for interns include:

• Gain valuable skills and experience through diverse training.
• Take on challenging projects.
• Receive mentorship from experienced professionals.
• Participate in training to develop your knowledge.
• Excel in any environment and make meaningful contributions.
• Enjoy flexible schedules.

Career progression

Schneider Electric interns gain skills in handling customer inquiries, managing quick resolutions, analyzing issues, and conducting site visits. These prepare them for diverse career paths within and beyond the company. Schneider Electric encourages interns to explore full-time opportunities, enhancing their professional development.

Work-life balance

Interns at Schneider Electric Malaysia enjoy a great work-life balance with flexible work arrangements, including flexi-hours and office hoteling. The company fosters a supportive and safe work environment, allowing interns to manage their lives effectively. Moreover, interns can participate in various activities outside of office hours for a well-rounded experience.

Culture & vibe

Schneider Electric offers interns a vibrant and inclusive culture, committed to providing meaningful work in the mission of energy and efficiency for life. They empower interns to reach their full potential. Schneider Electric embraces diversity and believes in equal opportunities for everyone, regardless of background.

About you

Requirements for this internship:

• Degree in Engineering
• Customer Oriented mindset – experience in handling customer inquiries
• Good coordination and problem-solving skills
• Good analytical skills
• Multicultural skills
• Communication and presentation capabilities

Sources

The following sources were used in researching this page:

• se.com/my/en/about-us/careers/students-young-professionals.jsp
• https://www.glassdoor.co.in/Reviews/Schneider-Electric-Intern-Malaysia-Reviews-EI_IE3956.0,18_KO19,25_IL.26,34_IN170.htm
• youtube.com