Customer Experience & Data Analyst Intern null

About Schneider Electric

Schneider Electric leads the digital transformation of energy management and automation, promoting safe, efficient, and sustainable energy use globally. They believe in basic human rights for energy and digital access, ensuring life is always on with integrated solutions for various sectors. Committed to inclusivity and empowerment, Schneider Electric fosters an innovative community with a meaningful purpose.

Your role

You will be empowered in 3 different areas:

• Support and deliver Quality Excellence to customers
• Fast and effective resolution of customer quality for all product range
• Determine recurrence and severity of customer issues, support containment, root cause analysis, correction, and prevention actions in the country.

What will you do?

Data Analysis and Visualization:

• Collaborate with the Customer Experience team to identify key metrics and data sources relevant to customer satisfaction and operational efficiency.
• Design and develop interactive dashboards using Power BI or Tableau to visualize performance metrics, customer feedback, and trends.
• Transform raw data into actionable insights that inform decision-making and process improvements.

Process Automation:

• Identify manual and repetitive tasks within the customer support workflow that can be automated for efficiency gains.
• Utilize Power Automate to create automated workflows, streamline data entry, and reduce the likelihood of errors in customer interactions.
• Continuously monitor and refine automated processes to ensure they are optimized and meeting desired outcomes.

Documentation and Training:

• Document the process of building and maintaining dashboards, automated workflows, and data integrations to ensure knowledge sharing and future reference.
• Provide training and support to team members on using and interpreting the dashboards and automated processes effectively.

Continuous Improvement:

• Stay up-to-date with the latest trends and advancements in data visualization, automation, and customer experience technologies
• Propose and implement innovative ideas to enhance customer support processes and data-driven decision-making.

Training & development

Interns at Schneider Electric Malaysia have diverse opportunities to gain skills. Programs last 3, 6, or 12 months, tailored to interests and career goals. They tackle challenging projects, get mentorship, and participate in training to excel and contribute meaningfully.

Benefits

In addition to the competitive pay other benefits for interns include:

• Gain valuable skills and experience through diverse training.
• Take on challenging projects.
• Receive mentorship from experienced professionals.
• Participate in training to develop your knowledge.
• Excel in any environment and make meaningful contributions.
• Enjoy flexible schedules.

Career progression

Schneider Electric interns gain valuable experiences that enhance their career prospects. Schneider Electric encourages interns to explore full-time opportunities within the company, further enriching their professional development.

Work-life balance

Interns at Schneider Electric Malaysia enjoy a great work-life balance. They can work flexibly and manage their lives effectively. The company fosters a supportive and safe work environment. Moreover, interns can participate in various activities outside of office hours, ensuring a well-rounded experience.

Culture & vibe

Schneider Electric offers interns a vibrant and inclusive culture, committed to providing meaningful work in the mission of energy and efficiency for life. They empower interns to reach their full potential. Schneider Electric embraces diversity and believes in equal opportunities for everyone, regardless of background.

About you

Requirements for this internship:

• Currently pursuing a degree in Business, Computer Science, Data Science, Information Technology, or a related field.
• Proficiency in data visualization tools such as Power BI or Tableau, with the ability to create compelling and informative dashboards.
• Basic understanding of process automation using tools like Power Automate or similar workflow automation platforms.
• Strong analytical and problem-solving skills, with an attention to detail and accuracy.
• Excellent communication skills, both written and verbal.
• Self-motivated and able to work independently as well as in a collaborative team environment.
• Enthusiasm for learning and a willingness to adapt to new technologies and concepts.
• Prior experience with customer experience or data analysis is a plus, but not required.

Sources

The following sources were used in researching this page:

• se.com/my/en/about-us/careers/students-young-professionals.jsp
• https://www.glassdoor.co.in/Reviews/Schneider-Electric-Intern-Malaysia-Reviews-EI_IE3956.0,18_KO19,25_IL.26,34_IN170.htm
• youtube.com