Customer Experience, Travel & Expense (Mandarin Speaker) Internship null

Your role

 Task responsibilities:

• Handle all incoming calls/ live chat/ tickets from the business in relation to Travel & Expense tools - Concur
• Try to resolve these issues and escalate them to the relevant team, when required.
• Execute the day-to-day activities according to the highest standards of financial control, compliance, and best practices.
• Ensure quality and accurate delivery of services within agreed key performance indicators (KPIs) and as defined in the Service Level Agreement (SLA) and SOPs of the respective business sub-process.
• Manage system configuration files and coordinate master data change
• Accountable for the professional support that is due to Roche's customers to ensure a high-tier customer satisfaction level.
• Build strong collaborative networks with key stakeholders and ensure good/ adequate communication.
• Assist end-users with general use, navigation, functionalities, and process queries.
• Contribute process and technical expertise to process improvement initiatives.
• Follow the instructions of the Managers regarding daily work coordination
• Support on assigned projects or programs.

Continuous Improvement Initiatives:

• Participate in continuous improvement initiatives by proposing system enhancements.
• Continuously develop relevant skills/ competencies by knowledge sharing with team members.

About you

Education & qualifications:

• Undergraduate Degree students from reputable universities in Malaysia pursuing studies in Business Studies, Finance & Accounting, Commerce, IT, Supply Chain, Procurement, or equivalent.
• Proficiency in Chinese (speaking, reading, writing & understanding) is a must as a candidate is required to provide support in the Chinese language.
• Interested in the customer service & desk support industry.
• Interested in working in a shared service center across a global or large organization.
• Able to commit to 6 months of internship within this year.

Benefits

In addition to the competitive salary other benefits for interns include:

• Valuable Hands-on Experience
• Mentorship
• Professional Growth
• Networking Opportunities
• Career Development
• Diverse Work Environment
• Potential for Full-Time Employment

Training & development 

Roche provides dedicated internship programs and industrial placements across various work areas. Interns take on project responsibilities, play proactive roles, gain firsthand insights into activities and processes, and experience collaboration with colleagues and stakeholders. Access to Roche's international network and diverse training options fosters personal and professional growth.

Career progression

At Roche, interns can shape their internship and aim for a permanent role with local, regional, and global exposure. Roche supports personal and career growth, providing chances to work on global projects and develop crucial skills. Interns learn to be observant, patient, bold, and embrace challenges for continuous self-improvement and success.

Sources

The following sources were used in researching this page:

• careers.roche.com/global/en/malaysia
• careers.roche.com/global/en/students-programmes
• youtube.com