Platform Services Intern null

About ZALORA Malaysia

Zalora Malaysia is the leading online shopping platform for fashion, beauty, and lifestyle products in the region. It offers a wide range of local and international brands, fast and free delivery, easy returns, and excellent customer service. 

Your role

ZALORA is looking for an analytical and process-oriented person to support and drive processes within the ZALORA Marketplace department. The Platform Services Intern will be responsible to liaise with, supporting business growth, and deepening relationships with ZALORA's key suppliers. Relying on superb analytical & communication skills, you will support a subset of the Platform Services team on timely reporting activities and resolution of related supplier inquiries. Using data, you will help to

• bring speed, accuracy & clarity to ZALORA’s reporting
• boost service quality, further fostering supplier relations, and
• improving productivity and cost targets, with a strong focus on department KPIs.

This role is based in ZALORA Malaysia (HQ), Kuala Lumpur – Malaysia.

Responsibilities:

• Drive day-to-day activities of the Platform Services team, ensure timely & accurate reporting to ZALORA’s strategic brand partners
• Coordinate with Regional data analytics teams (Business Intelligence & Data Warehouse) on data requirements, inclusive of data availability & accuracy
• Drive improvements in sales & inventory reporting, inclusive of discrepancy investigation and reconciliations as well as all related communication
• Work closely with internal/external stakeholders and manage project communication and coordination
• Own continuous improvements within the Platform Services team, identify best practices, and standardize it
• Monitor and ensure performance, quality, and KPIs of the Platform Services team are met

Training & development 

In general, ZALORA does give training & development to its employees. For example, ZALORA Malaysia collaborated with AWS Training and Certification to provide its employees with various courses and programs to enhance their skills and knowledge of AWS. The source states that “in the first 6 months of training, 120 Zalora employees logged 6,048 hours spread over 35 different course offerings.” The source also mentions that the training initiative has increased awareness, interest, and fluency in cloud operations among ZALORA’s staff. (source:aws.amazon.com)

Career progression

Although there is no mention of whether the interns will be offered full-time positions after finishing the internship, ZALORA Malaysia offers various career opportunities in different fields such as Fashion Design, Retail Merchandising, Digital Marketing, Logistics, IT/Engineering, Business Intelligence, Finance, Human Resources and more. The source states that “there are no jobs in ZALORA, only careers” and that ZALORA is committed to bringing out the best in its employees by offering opportunities for advancement and growth. The source also provides a list of current job openings and contact details for interested applicants. (source:zalora.com.my/careers.zalora.com/glassdoor.com)

Work-life balance

The regular office hours at ZALORA Malaysia in Kuala Lumpur are from 08:00 AM to 6:00 PM, Monday to Friday. Based on the interns' reviews online, ZALORA also applies flexible working arrangements to support work-life balance even better. (source:glassdoor.com)

Company culture

ZALORA Malaysia has a company culture that is innovative, forward-thinking, and customer-first. "ZALORA is an industry enabler through innovations like our data analytics platform, TRENDER, that provides brand partners valuable insights and 1SS (One-stock solution) a modular multi-channel e-commerce fulfillment service, allowing brand partners to consolidate their stocks in ZALORA’s e-fulfillment centers.” ZALORA Malaysia values integrity, teamwork, ownership, and excellence, and provides its employees with opportunities for learning and growth.

About you

To apply for this internship, ZALORA Malaysia requires you to meet the qualifications below:

• Possess a good analytical mind
• In-depth understanding of MS Excel as well as being highly IT literate. 
• Experience with data quality, cleaning, and extraction/validation tool is preferred
• Should be a self-starter, quick learner, go-getter, and proactive and should have the ability to learn and perform in a fast-paced environment
• Desire to achieve results, attention to detail, and willingness to face challenges with the positive attitude
• Good communication and people skills

How to apply

To apply for this position, click the button "Apply on employer site" on this page. We will direct you to ZALORA Malaysia's official link for this vacancy. Please be sure that you have read all of the requirements mentioned above.

By submitting your application for this role, you consent to ZALORA collecting, using, and processing through and in ZALORA’s systems all personal data included in or provided in relation to your application. The purposes for such collection, use, and/or processing shall be for conducting ZALORA’s recruitment requirements for the present role, and identify and evaluate other roles and career opportunities within ZALORA which you might be a good fit for.