Executive - Account Management - Fashion null

About ZALORA

ZALORA is Asia’s leading online Fashion, Beauty, and Lifestyle destination, part of the Global Fashion Group (GFG). As one of the region’s pioneers of large-scale eCommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan.

With an extensive collection of top international and local brands, ZALORA is a curated platform, where shoppers can find all the things they love in one place. As a customer-first brand, ZALORA is powered by a team of innovators, committed to providing a seamless shopping experience across mobile, tablet, and desktop.

Your role

ZALORA is looking for an Account Management Executive based in Kuala Lumpur, Malaysia to develop ZALORA’s Fashion category. The primary focus in this role is to drive the growth of the assigned brands by being the spokesperson for Zalora. This is a unique, exciting opportunity to influence minds and make an impact at ZALORA.

Responsibilities:

• Build relationships with the assigned brands via email and phone by being the go-to person when it comes to supporting their needs at ZALORA
• Monitor and drive the growth of the brands: create and execute a strategic plan that delivers on business opportunities both for ZALORA and the Brand
• Liaise with brands on campaign objectives and work with Marketing to incorporate Seller promotions into ZALORA’s marketing calendar
• Work with the brands / internal teams to continuously improve operational aspects of their business which directly impact the customer experience
• Constantly review brands catalog to ensure the content meets ZALORA guidelines and coordinate with internal teams to fix the issues for an improved customer experience
• Handle various sets of daily, weekly, and monthly business reports to improve the visibility of brand performance to senior management.

Salary & benefits

The estimated salary for an Account Manager at ZALORA ranges from 34,000 MYR to 36,000 MRY (Source: Glassdoor). The employees are offered unique benefits like:

• Access to a meditation app that encourages daily reflection.
• Weekly guided journaling exercises customized for ZALORA employees.
• Free and confidential access to counseling sessions run by qualified psychologists.
• Two ‘Mental Health Days’ were included to encourage self-care.
• A ‘Special Occasion Day’ for mental well-being.
• Zoom-free half-day policy once a week.

Career progression

ZALORA believes there are no jobs—only careers. It offers exciting roles in Fashion Design, Retail Merchandising, Digital Marketing, Logistics, IT/Engineering, Business Intelligence, Data, Finance, Human Resources, and more.

It welcomes creative and dynamic individuals who strive for personal and professional development. In return, it is committed to bringing out the best in you by offering opportunities for advancement and growth and providing a life-changing career like no other.

Work-life balance

ZALORA is proud to be an Employer of Choice, providing the best Workplace Flexibility Program by supporting its team’s mental health and well-being journeys, they have forged a culture that not only prides itself on a healthy work-life balance but also encourages self-care through various initiatives.

Culture & Vibe

As part of Southeast Asia’s digital fashion revolution, ZALORA operates at professional standards with unparalleled reach and growth, committed to a seamless shopping experience across eight countries. It is with this diversity and inclusivity in mind that at the heart of its thriving community, the ZALORA family – better known as Zalorians – strives to empower not just the people and partners, but its customer too.

Here is where an engaging and dynamic work environment brings life to ground-breaking concepts, giving fresh ideas their chance to shine. ZALORA practices integrity, teamwork, ownership, and excellence valuing everyone’s opinion and rising to every challenge.

While always looking at the big picture, it never forgets the small details. As one of the most dynamic places to work in Asia, it knows how to have fun and celebrate the victories—big or small —along the way.

About you

Essential requirements:

• 0-3 years of experience
• Excellent English skills required
• Bachelor in Business, Marketing, Finance, or a related field
• Experience studying and/or working abroad preferred
• Exposure to the e-commerce industry is preferred
• Great interpersonal and communication skills
• Exceptional time management skills
• Willingness to work in a multicultural environment
• Advanced working knowledge of Excel

How to apply

• Submit your application by clicking the “Apply on employer site” button below.
• Online HR interview
• Depending on the position applied for 2 or more online interviews.
• Exam (Tech / Creative / Analytical) depending on the position the candidate applied for.
• A reverse process is possible (meeting 2nd or last interviewers first before HR).