Customer Service Representative null

About ZALORA:

ZALORA is Asia’s leading online Fashion, Beauty, and Lifestyle destination, part of the Global Fashion Group (GFG). As one of the region’s pioneers of large-scale eCommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan.

With an extensive collection of top international and local brands, ZALORA is a curated platform, where shoppers can find all the things they love in one place. As a customer-first brand, ZALORA is powered by a team of innovators, committed to providing a seamless shopping experience across mobile, tablet, and desktop.

Your role:

• Identify and assess customers’ needs based on past interactions to exceed customers’ expectations
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Utilize excellent customer service skills and take over escalated calls/walk-ins when needed
• Able to escalate unresolved queries and redirect problems to correct resources when needed
• Ensure proper recording, documentation, and closure
• Ability to multitask, prioritize, and manage time effectively
• Recommend procedure improvements and work on implementation

Salary & benefits:

The estimated salary for a Customer Service Representative at ZALORA is MYR 28,500. But it may vary from MYR 18,000 - MYR 39,000.

Benefits:

• Access to a meditation app that encourages daily reflection.
• Weekly guided journaling exercises customized for ZALORA employees.
• Free and confidential access to counseling sessions run by qualified psychologists.
• Two ‘Mental Health Days’ were included to encourage self-care.
• A ‘Special Occasion Day’ for mental well-being.
• Zoom-free half-day policy once a week.

Career progression:

ZALORA believes there are no jobs—only careers. It offers exciting roles in Fashion Design, Retail Merchandising, Digital Marketing, Logistics, IT/Engineering, Business Intelligence, Data, Finance, Human Resources, and more.

It welcomes creative and dynamic individuals who strive for personal and professional development. In return, it is committed to bringing out the best in you by offering opportunities for advancement and growth and providing a life-changing career like no other.

Work-life balance:

ZALORA is proud to be an Employer of Choice, providing the best Workplace Flexibility Program by supporting its team’s mental health and well-being journeys, they have forged a culture that not only prides itself on a healthy work-life balance but also encourages self-care through various initiatives.

Culture & vibe:

As part of Southeast Asia’s digital fashion revolution, ZALORA operates at professional standards with unparalleled reach and growth, committed to a seamless shopping experience across eight countries. With this diversity and inclusivity in mind, at the heart of its thriving community, the ZALORA family – better known as Zalorians – strives to empower not just the people and partners, but its customer too.

Here is where an engaging and dynamic work environment brings life to ground-breaking concepts, giving fresh ideas their chance to shine. ZALORA practices integrity, teamwork, ownership, and excellence valuing everyone’s opinion and rising to every challenge.

About you:

• While ZALORA prefers someone with a degree, it’s not essential as it is looking for someone with a vibrant personality to handle the customers
• Willingness to learn about our awesome products and services
• Have an eye for details and is not afraid to take ownership of the situation when needed
• Able to communicate in English both written and in speech 
• Good proficiency in spoken Cantonese and the ability to write Traditional Chinese is a must
• Able to do a rotational weekend shift
• Able to9:00 between 9:00 am-7:00 pm, 5 days a week
• A customer-oriented person who is friendly yet determined to excel in a fast-growing company

How to apply:

• Submit your application by clicking the “Apply on employer site” button below.
• Online HR interview
• Depending on the position applied for 2 or more online interviews.
• Exam (Tech / Creative / Analytical) depending on the position the candidate applied for.
• A reverse process is possible (meeting 2nd or last interviewers first before HR).

Sources:

https://www.glassdoor.com/Salary/Zalora-Kuala-Lumpur-Salaries-EI_IE585411.0,6_IL.7,19_IM1100.htm