Customer Service Associate null

About Zalora Malaysia

Zalora was founded in 2011 and is part of the Global Fashion Group. Because of its positive performance, Zalora is the largest fashion e-commerce company in Southeast Asia.

Your role

As a Customer Service Associate, you will do the following tasks:

• Provide an amazing, personalized experience for each customer.
• Effectively and proactively diagnose and solve day-to-day customer concerns and issues through emails and calls.
• Establish and maintain good relationships with customers.
• Quick to identify solutions in the best interest of both; the customer and the company.
• Take full ownership and follow up closely with customer queries.
• Be proactive in providing the best solutions to meet customer needs.
• Ensure feedback flows to various teams in ZALORA to improve our services.

Compensation & benefit

According to another career website we have researched, a Customer Service Associate in Zalora Malaysia will get about MYR 31,000 - 31,500/year (Glassdoor). Besides getting a salary, you can get a great chance to learn more about e-commerce industries and an opportunity to grow your great career.

Work-life balance

According to most Zalora Malaysia employees' reviews on another online career website, work-life balance in Zalora Malaysia is fairly excellent. Some of the employees said that they have flexible working hours. 

Company culture

According to Prosple team research, employees at Zalora are extremely happy with their team. You can find the best coworkers at Zalora Malaysia, you can also have an effective time during meetings.

About you

If you are interested to join Customer Service Associate at Zalora Malaysia, you must have the following qualifications:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree.
• Proficiency in English; additional languages will be a definite plus (Malay/Mandarin/Cantonese).
• Proven working experience in the related field.
• Previous working experience in an e-commerce-related environment.
• Fresh graduates are encouraged to apply.
• Must be able to work on alternate weekends.
• Must be able to read and write in Mandarin.

How to apply

If you want to apply to this position, simply click the button "Apply on employer site" on this page. We will direct you to Zalora Malaysia's official link for this vacancy. Make sure you have read all of the requirements mentioned above.