CRM (Customer Relationship Management) Graphic Designer null

About ZALORA:

ZALORA is Asia’s leading online Fashion, Beauty, and Lifestyle destination, part of the Global Fashion Group (GFG). As one of the region’s pioneers of large-scale eCommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan.

With an extensive collection of top international and local brands, ZALORA is a curated platform, where shoppers can find all the things they love in one place. As a customer-first brand, ZALORA is powered by a team of innovators, committed to providing a seamless shopping experience across mobile, tablet, and desktop.

Your role:

• Create and produce visually engaging content for creative digital marketing campaigns and strategies to drive excitement and engagement
• Co-own the creative direction of CRM’s content and storytelling
• Ensure all touchpoints and micro-moments are served with the right creative content to best engage the customer
• Keep a fresh design, look, and feel to stay true to our brand identity whilst being relevant and sensitive to changing times
• Suggest new ideas for designing the user experience and content for continual experimentation
• Create and own a process that allows for efficient long-term scalability
• Utilise digital technology and creativity to push the boundaries of the CRM experience

Salary & benefits:

The estimated salary for a Graphic Designer at ZALORA is MYR 28,800. But it may vary from MYR 28,000 - MYR,29000.

Benefits:

• Access to a meditation app that encourages daily reflection.
• Weekly guided journaling exercises customized for ZALORA employees.
• Free and confidential access to counseling sessions run by qualified psychologists.
• Two ‘Mental Health Days’ were included to encourage self-care.
• A ‘Special Occasion Day’ for mental well-being.
• Zoom-free half-day policy once a week.

Career progression:

ZALORA believes there are no jobs—only careers. It offers exciting roles in Fashion Design, Retail Merchandising, Digital Marketing, Logistics, IT/Engineering, Business Intelligence, Data, Finance, Human Resources, and more.

It welcomes creative and dynamic individuals who strive for personal and professional development. In return, it is committed to bringing out the best in you by offering opportunities for advancement and growth and providing a life-changing career like no other.

Join the ZALORA cutting-edge Cluster Distribution Center (Fulfilment for Malaysia, Hong Kong, Taiwan, Brunei, and Singapore) and experience:

• Cutting-edge eCommercfulfillmentnt technology
• Dynamic and Fast-Paced working environment
• Career progression in a fast-growing company
• Strong collaborative teamwork
• Being able to make an impact on the business

Work-life balance:

ZALORA is proud to be an Employer of Choice, providing the best Workplace Flexibility Program by supporting its team’s mental health and well-being journeys, they have forged a culture that not only prides itself on a healthy work-life balance but also encourages self-care through various initiatives.

Culture & vibe:

As part of Southeast Asia’s digital fashion revolution, ZALORA operates at professional standards with unparalleled reach and growth, committed to a seamless shopping experience across eight countries. With this diversity and inclusivity in mind, at the heart of its thriving community, the ZALORA family – better known as Zalorians – strives to empower not just the people and partners, but its customer too.

Here is where an engaging and dynamic work environment brings life to ground-breaking concepts, giving fresh ideas their chance to shine. ZALORA practices integrity, teamwork, ownership, and excellence valuing everyone’s opinion and rising to every challenge.

CRM adds value by effectively representing ZALORA as a brand, its character, personality, and product assortment while taking into consideration the individual customer’s needs and motivations. In every single marketing message, ZALORA sends and aims to craft the perfect environment to maximize emotional value and commercial opportunity across the customer journey – right from their first order up until they become loyal advocates of the ZALORA brand.

With a combination of rich customer data and state-of-the-art digital marketing technology, ZALORA is more empowered than ever to consistently innovate and commit to delivering amazing experiences in line with the needs of the customers, the company, and the retail eCommerce opportunity as a whole.

About you:

• Highly proficient in creative design and user experience
• Highly proficient in graphic design tools such as Photoshop, Illustrator
• Proficient in written and spoken English, proficiency in Chinese (Traditional) and Malay a plus
• Passionate about delivering fashion effectively to customers through creativity, storage, telling, and digital technology
• Enjoy the challenges of a fast-paced environment
• Highly adaptable, meticulous, and able to think critically
• Strong willingness to learn and grow independently
• Diligent and organised in execution
• Good communication skills
• Proficiency in HTML is a plus

How to apply:

• Submit your application by clicking the “Apply on employer site” button below.
• Online HR interview
• Depending on the position applied for 2 or more online interviews.
• Exam (Tech / Creative / Analytical) depending on the position the candidate applied for.
• A reverse process is possible (meeting 2nd or last interviewers first before HR).

Sources:

https://www.glassdoor.com/Salary/Zalora-Kuala-Lumpur-Salaries-EI_IE585411.0,6_IL.7,19_IM1100.htm