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About UOB Malaysia

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe, and North America. In Asia, UOB operates through its head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand, as well as branches and offices.

Your role

About the Department

The Credit and Risk Management function is comprised of three teams: Risk Management, Credit, and Special Asset Management. We manage the risks arising from the Group’s business activities within the risk appetite established by the Board. This involves identifying and evaluating the risks, developing effective risk governance and strategies as well as providing an independent assessment of the overall risk profile.

Job Responsibilities

• Telephone dunning (X, 30 & 60 days bucket) accounts.
• Retrieve voice messages and perform callbacks to customers via the dialer system (Call Back Campaign).
• Attend to customers and update the latest contact details.
• To review transfer payments/reversal of Late/Finance charges on a daily basis.
• Raised reversal on Fee Base a/cs (Annual Fee/Amin Fee/SST) on a weekly basis.
• Prepare listing for panel lawyer to issue NOD on a monthly basis.
• Handling ad-hoc tasks - i.e. Financial Aids Programme.
• Display professionalism when handling external and internal customers at all times.
• Carry out all other duties assigned from time to time by management.
• Ensure clean desk policies are adhered to at all times.
• Escalate any suspicious or fraudulent activity to your manager, independent risk management, internal legal counsel, or compliance officer
• Ensure strict adherence to all credit policies, procedures, BNM guidelines, Group compliance, etc

Training & development

UOB is committed to the personal and professional development of the people and encourages a growth mindset to ensure everyone remains productive and relevant in the new digital age. Here is the development focus at UOB:

• Banking & Operations
• Relationship Management
• Digital Skills
• Leadership Competencies
• Compliance, Regulatory & Policy

Compensation & benefits

Besides earning a monthly salary, a trainee may get the following benefits:

• Performance bonus
• Insurance package
• Leaves
• e-learning certification

Career progression

UOB provides a wide career path for employees through training and development programs such as Future Skilling, UOB Leadership Academy, UOB Leadership Right by You, and ACE Leadership Programme. Every employee has the same opportunity to level up their career considering skills and performance.

Work-life balance

UOB keeps the employees' work-life balance. The company sets flexible working arrangements and the workload is manageable. UOB gives generous annual leave so that you can use it to enjoy your life outside of work. However, for this position, you have to be ready to work overtime or on weekends.

Culture & vibe

UOB is committed to ensuring equal opportunity for all. The employer empowers all the people to constantly learn and grow throughout their careers, whilst putting customers at the heart of work. Some employees give positive reviews about the culture at UOB, it is said that there is a cooperative environment among the staff.

About you

If you are interested in applying for this position at UOB Malaysia, you must have the following qualifications:

• A degree in any field or working experience in Credit Management will be an added advantage
• Preferably 1-2 years of working experience in the Credit Management field.
• Fresh graduates are encouraged to apply
• Strong communication skills, especially in English and Bahasa Melayu. Proficient in Mandarin will be an added advantage
• Possess strong interpersonal and analytical skills
• Computer literate, i.e. Microsoft Word and Excel
• Target-oriented, able to work as a team and under a taxing environment
• Flexible to work on extended hours/weekends if required.

How to apply

If you want to apply for this position, simply click the "Apply on employer site" button on this page. Prosple will direct you to UOB Malaysia's official link for this vacancy. Make sure you have read all of the requirements mentioned above.

Sources

Here are the sources used in researching this page:

• glassdoor.com/Reviews/United-Overseas-Bank-Malaysia-Reviews
• uob.com.my/career/life-at-uob/
• uob.com.my/career/career-growth/