Customer Service Officer null

About Sime Darby

Sime Darby Berhad is a partner of choice for the world's best brands in the Industrial and Motors sectors. It deliver sustainable value to stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 21,000 employees and a presence in 19 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia.

Your Role

• Carry out service advice together with the customer
• Note and record comments from customers pertaining to vehicles
• Create complete and detailed orders with vehicle data, diagnosis, estimated Standard Repair Time and work hours, completion date, scope of costs, etc.
• Check and approve the complete and correct invoicing for services
• Record vehicle data in the customer file

Training, development & rotations

Sime Darby provides technical and vocational education and training (TVET) in the areas of motor vehicles, heavy equipment, equipment operation and maintenance, amongst others. All programs are in compliance or accredited by the National Occupational Skills Standard (NOSS), the Skills Development Department, Ministry of Human Resources Malaysia (JPK) and Construction Industry Development Board. Sime Darby Industrial Academy offers secondary school leavers the opportunity to pursue tertiary education in technical and vocational education and training (TVET) under its Heavy Equipment Skills Certification Program, a two year course where trainees are required to complete all Level I, Level II and Level III certification exams.

Protégé aims to equip Malaysian graduates with the necessary skills and experience to thrive in the corporate world. The 8-month program blends intensive soft skills classroom training and on-the-job training opportunities, offering practical skills and real-life experiences to a build strong foundation for a successful future.

Salary & Benefits

The average salary paid for Customer Service Officer at Sime Darby Malaysia is MYR 25T - MYR 28T/yr (Source: Glassdoor).

• Health & Wellness
• Family & Parenting
• Vacation & Time Off
• Perks & Benefits
• Employee Discount

Career progression

The organization offers an internship program for undergraduate students pursuing a bachelor’s degree and having at least a CGPA (cumulative grade point average) of 3.0 or equivalent. Through this program, candidates will experience hands-on training and will avail themselves of classroom-style learning sessions. At the end of the six-month course, they will gain experience and knowledge related to their field of study.

For better career advancement, employees can join the firm’s eight-month course called the Professional Training and Education for Growing Entrepreneurs (PROTÉGÉ). This will provide them with the necessary skills and experience to thrive in the organization. The initiative combines intensive soft skills classroom training and on-the-job training opportunities to enhance their competencies. 

Work-life balance

The workplace is said to be friendly. Senior employees are helpful and supportive of newcomers. They are willing to share knowledge and experiences that will assist fresh graduates in performing their daily tasks. Colleagues are also open to suggestions and new ideas that will make them more productive and efficient.

Culture & Vibe

The organization is also reported to have a performance-driven culture. The firm claims that it recognizes and rewards high-performing individuals. The rewards package is competitive, balanced, and flexible which are designed to boost short and long-term performances. 

Employees will enjoy coming to work as they will feel appreciated, acknowledged, and valued in a friendly workplace. They will also be motivated to work better and strive harder with the expectation of financial rewards and recognition. However, the slow in career advancement brought about by the firm’s bureaucratic environment may affect their long-term career plan with the organization.

How to apply

To apply for the job just click the Apply on employer site button below and submit your resume and credentials. You’ll be asked for your personal information and why you want to work for Sime Darby. Sime Darby recommend you apply as soon as possible.