SPX -Last Mile Fleet Supervisors null

Job description

The Operation teams at Shopee cover the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the product. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations, and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Responsibilities

• Delegate tasks for sorters & drivers depending on the number of headcounts
• Receive and inbound parcels from the linehaul team
• Coordinate and schedule daily activities with drivers to ensure all delivery activities are carried out promptly
• Monitor driver behavior and ensure a high level of customer service
• Assist the fleet team lead in the deployment and training of new drivers where applicable
• Monitor and report KPI compliance
• Ensure the compliance of safety policies and standard operations procedures for in-hub parcel collection

Requirements

• Candidates are encouraged to apply to the opportunities corresponding to the location they are based in: 
  • Penang / Kedah / Perak,
  • Negeri Sembilan / Melaka / Johor,
  • Kuala Lumpur / Selangor,
  • Terengganu, Pahang, Kelantan.

• Willing to work on a rational shift basis depending on business needs
• Basic Microsoft Excel skills
• Experience in logistics operations would be an advantage
• Familiarity with postcodes /routing/mapping would be of good use
• Excellent leadership and communication skills
• Ability to deal with ambiguous situations
• Fast learner, comfortable with a dynamic environment
• Diploma / Degree in Business, Supply Chain Management, Engineering, or relevant disciplines is advantageous.