Sales Operations Support null

About Samsung Malaysia

Samsung specializes in the production of a wide variety of consumer and industry electronics, including appliances, digital media devices, semiconductors, memory chips, and integrated systems. In Malaysia, the story began in 1969, when the Samsung brand was born with the goal was to helping people achieve the impossible. Today, Samsung Electronics is among the world’s top leaders in the technology industry and is recognized as one of the top 10 global brands.

Your role

In this role as Sales Operations Support at Samsung Malaysia, you will have the following tasks and responsibilities:

• Provide support to field sales representatives and deal with customers/prospects who contact the company’s sales department.
• Handle incoming orders from sales representatives via mail (Regional Sales, Mass Merchant & Operator Sales Order).
• Monitor and coordinate sales orders promptly and ensure data accuracy in order processing.
• Liaise with dealers/customers, transporters, and forwarders to ensure timely delivery for every order.
• Check stock availability or production schedules and forward the order details to the production and distribution departments.
• Supporting sales representatives and coordinating sales-related activities within the company and contributing to achieving daily, weekly & monthly sales targets & sales operations KPI.
• Generate weekly PSI (Purchase, Sell-through, & Inventory) reports.
• Generate weekly & daily sales reports as requested by management.
• Support sales team in providing channel weekly stock allocation by SKUs accurately.
• Attention to detail in mining massive data with the ability to comprehend multiple system sources.
• To provide clear insights to the sales team in ensuring weekly forecast adjustment guides (undersell/ oversell) are shared timely and accurately.
• Able to respond well in multitasking and fast-paced environment.
• Able to assimilate to team dynamics of getting the job done with a high sense of urgency within tight datelines.

Training & development

Samsung supports all of its employees around the world so that they can grow within the same systematic training system. Every year, the company conducts an EDP (Expertise Development Process) assessment for all employees and focuses on self-directed learning by allowing them to set their own annual training plan according to the results of the assessment on individual expertise and skills. (source:images.samsung.com)

Compensation & benefits

Referring to another career site, the role of Sales (entry-level) at Samsung Malaysia earns MYR 33,000 to MYR 36,000 annually. Please note this number is only based on anonymous employee submissions online, so expect the number as a reference only. (source: glassdoor.com)

The benefits you get may include:

• Health Care & Insurance (Dental, Disability, Vision, Life)
• Performance Bonus
• Maternity & Paternity Leave, Reduced/Flexible Hours, and Unpaid Extended Leave
• Vacation & Time Off (Sick Leave, Bereavement Leave, Vacation & PTO)
• Employee Discount
• Gym Membership
• Employee Assistance Program
• Free Lunch/Meals
• Company Car
• Job Training & Tuition
• Apprenticeship Program
• Diversity Program

Career progression

Based on a performance-based philosophy that says where there is performance, there is a reward, Samsung’s fair evaluation and reward system enables talented people to focus on work and achieve the highest performance. When you work at Samsung, you will get the company's support for your career management not only while you are with the company, but also after you leave Samsung. There will be Creative Performance-based System that will asses your performance to be used by Samsung HR Team as basic data in rewarding, promoting, developing, and selecting leaders. (source:images.samsung.com)

Work-life balance

Regular working hours at Samsung Headquarters in Malaysia start from 9:30 AM and end at 6:30 PM, Monday to Friday. In addition, to deliver Samsung's commitment to a better work-life balance for its employees, the company also provides flexible working hours arrangements as well as HR Program for employees' bonding and other activities to keep the mental-health at a good level.

Company culture

At Samsung Malaysia Electronics, people of different nationalities work together in harmony, regardless if they are from Indonesia, Nepal, or Pakistan, example. Therefore, respect for cultural diversity and smooth communication between employees is of paramount importance. For this, Samsung encourages its employees to take part in programs and organizational events that allow them to experience firsthand different aspects of these diverse cultures.

About you

To apply for this role, you need to own the qualifications below:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, Economics, Business Studies/Administration/Management, Commerce, or equivalent.
• Highly Proficient in Microsoft Excel, Word, etc.
• Analytical, good in both writing and oral communications skills
• Well-verse in sales operations processes
• 1-year renewable contract role is available
• Join us and #ReimagineYourFuture.

How to apply

To apply for this position, click the "Apply on employer site" button on this page. We will direct you to Samsung Malaysia's official link for this vacancy. Please be sure that you have read all of the requirements mentioned above.