Customer Analytics Specialist null

About RHB Banking Group Malaysia

RHB Banking Group is a fully integrated financial services group in Malaysia. The Group’s core businesses are structured into five business pillars that are ranked among the top banks in Malaysia and with a significant presence in ASEAN, RHB has strong market leadership in Malaysia across targeted products and segments. 

Your role

As a Customer Analytics Specialist, you will join the Community Banking team. You will be responsible for the following roles:

Primary Objective

• Produce analytical deliverables using SAS/ Analytics Tools and drive analytics adoption and execution effectiveness with Tribes members.
• Assist Chapter Lead to engage stakeholders to produce continuous improvement in acquiring new data sources and applying advance analytics capabilities to uncover hidden opportunities. 

Key Responsibilities

• Well-versed in using data generation tools to perform day-to-day tasks such as generating analytics insights and campaign leads opportunities and fulfillments from granular data points with quality and accuracy.
• Possess basic analytical skills to conduct new analysis in understanding customers, its impact and opportunities.
• Good coordination skills to drive the execution of new opportunities with retail business, retail marketing, retail distribution, data providers and analytic modellers.
• Adopt and execute advance analytics practices to deepen the quality of insights and campaign leads.

Training & development

RHB promotes continuous learning by providing each staff member with free internal, external, and e-learning courses, enabling the employees to acquire technical and soft skills at their convenience and pace. Moreover, RHB collaborates with the best business schools as well as experienced professional in-house trainers to provide a valuable training experience.

Compensation & benefits

RHB Banking Group offers the following perks and benefits:

• Education support
• Miscellaneous allowance
• Medical
• Loans
• Sports (e.g. Gym)
• Parking
• Vision
• Regular hours from Mondays to Fridays
• Casual Business Wear
• Performance-Based Rewards

Career progression

RHB offers accelerated growth and progression, focusing on continuous learning experiences coupled with regional mobility for a holistic experience via its comprehensive talent management practices.

• RHB believes in nurturing you to achieve your full potential by providing opportunities to continually develop your skill sets to meet your career aspirations.
• It has in place a support system to ensure you realize your aspirations. This begins with the Career Discussions sessions to discover your ideal career path and work towards ensuring you gain fulfillment from your time in RHB.
• Employee development and growth have been a focus in RHB, with a multitude of programs put in place to ensure employees gain the most out of their careers here.
• Collaborations with the best business schools as well as experienced professional in-house trainers help ensure that the programs available are world-class.
• Over the years, its presence has grown to 10 countries across ASEAN + Hong Kong & China, with offerings of various banking products, from Islamic Banking to Investment Banking. As RHB embarks on a regional expansion plan throughout ASEAN, there is an increased demand for executives with overseas prowess to manage the growing overseas operations.
• It, therefore, has put in place a Regional Talent Framework to offer cross-border exposure that would provide its talents with an unparalleled opportunity for professional development. On the same note, a proper development program that includes overseas experiential learning is building regional talents of tomorrow who are global thinkers and savvy businessmen.

Work-life balance

RHB Banking Group really cares about the employees' work-life balance by providing Yoga classes during lunch, running five miles before work, and having a cup of coffee after work. The working hours at RHB are regular from Monday to Friday, which means you have two off days to enjoy your personal life outside of work.

Culture & vibe

RHB takes pride in people and teams. The company is built on five pillars, they are RHB Cares, RHB Leads, RHB Inspires, RHB Progresses. and RHB Rewards. Great relationships built on trust, a 'leading it right' environment, challenging assignments, and a culture of excellence are the pillars of the dynamic and diversified workplace called home. In addition, RHB has a family-oriented culture with friendly and supportive colleagues.

About you

To apply for this position, you have to meet the following requirements:

• Bachelor's Degree in quantitative background (Statistics, Decision Management, Computing with Statistics) or familiar with using statistical tools (SPSS, SAS, SQL)..
• Fresh graduate or less than 2 years of work experience in MIS, campaign leads generation, or Business Intelligence environment.
• Possess skillset of problem-solving and analytical, and enjoys data exploration.
• Problem-solving skills to support data accuracy and issue resolution.
• Highly adaptable and able to respond to change fast
• Ability to collaborate with stakeholders across different business levels to align on the same requirements.
• Ability to communicate opinions or views.

How to apply

To apply to this position, simply click the "Apply on employer site" button on this page. Prosple will direct you to RHB Banking Group's official link for this vacancy. Make sure you have read all of the qualifications mentioned above.

Sources

Here are the sources used in researching this page:

• glassdoor.com/Reviews/RHB-Group-Reviews
• rhbgroup.is-hiring.com/profile
• rhbgroup.com/others/career/