Technical & Customer Service Intern null

Job responsibilities

We are seeking a motivated Customer Service Helpdesk Intern to join our dynamic team. This internship offers hands-on experience in resolving customer inquiries and supporting our client base. The ideal candidate will assist in ensuring customer satisfaction through efficient problem-solving and communication skills.

As a Customer Service Helpdesk Intern, you will gain practical experience and develop key skills that are essential for a successful career in customer service and the fintech industry.

• Respond promptly to customer inquiries via phone, email, and live chat.
• Handle and resolve customer complaints and issues effectively.
• Provide accurate information regarding products, services, and transactions.
• Escalate complex issues to appropriate teams or supervisors as needed.
• Assist in maintaining detailed records of customer interactions and transactions.
• Contribute to improving customer service processes and procedures.
• Collaborate with team members to achieve organizational goals.

Pre-requisites

• Currently pursuing a Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field (if applicable)
• Strong verbal and written communication skills.
• Customer-focused with a positive attitude and eagerness to learn.
• Demonstrated ability to work in teams and contribute positively to team dynamics. 
• Ability to multitask, prioritize, and manage time effectively.
• Ability to learn quickly and adapt to new technologies.
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work both independently and collaboratively in a dynamic environment. 
• Previous customer service experience and familiarity with CRM systems or ticketing platforms are a plus.
• Willingness to work in I-City
• Able to commit to a minimum 20 weeks / 5-month internship will be a bonus. Preference will be given to a final-year student.