Technical & Customer Service - Intern null

Your Role

This internship provides hands-on experience in resolving customer inquiries and supporting the client base. The ideal candidate will assist in ensuring customer satisfaction through efficient problem-solving and communication skills. As a Customer Service Helpdesk Intern, the individual will gain practical experience and develop key skills essential for a successful career in customer service and the fintech industry.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and live chat.
• Handle and resolve customer complaints and issues effectively.
• Provide accurate information regarding products, services, and transactions.
• Escalate complex issues to appropriate teams or supervisors as needed.
• Assist in maintaining detailed records of customer interactions and transactions.
• Contribute to improving customer service processes and procedures.
• Collaborate with team members to achieve organizational goals.

About You

Job Requirements:

• Currently pursuing a Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field (if applicable)
• Strong verbal and written communication skills.
• Customer-focused with a positive attitude and eagerness to learn.
• Demonstrated ability to work in teams and contribute positively to team dynamics. 
• Ability to multitask, prioritize, and manage time effectively.
• Ability to learn quickly and adapt to new technologies.
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work both independently and collaboratively in a dynamic environment. 
• Previous customer service experience and familiarity with CRM systems or ticketing platforms is a plus.
• Willingness to work in I-City
• Able to commit to a minimum 20 weeks / 5-month internship will be a bonus. Preference will be given to a final year student. 

Benefits

If you join as a full-time employee, you will have access to the following:

• Health, Dental and Vision Insurance
• 401K Plan and Retirement Plan
• Performance Bonus
• Maternity & Paternity Leave
• Family Medical Leave
• Vacation & Paid Time Off
• Paid Holidays

Training & Development

At Razer, interns immerse themselves in a dynamic environment where they lead projects and enhance their skills. They benefit from hands-on learning with guidance from supportive mentors and work alongside a collaborative, friendly team.

Career Progression

At Razer, interns embark on a global mission to advance gaming across the world. Whether your passion lies in technology or strategy, Razer offers a platform to excel within a diverse international team. Develop your career in a setting that prioritizes teamwork, problem-solving, and innovation, with fresh challenges and opportunities daily.

Sources

The following sources were used in researching this page:

• razer.com/community/student
• indeed.com/cmp/Razer-3/reviews
• glassdoor.com/Benefits/Razer-US-Benefits-EI_IE431801.0,5_IL.6,8_IN1.htm
• youtube.com