Merchant Operation Support Intern null

Job responsibilities

The Merchant Operation Internship aims to provide interns with hands-on experience in merchant onboarding, support, compliance, and risk management. Through this program, interns will develop skills in account setup, KYC procedures, data analysis, and relationship building, ensuring adherence to industry regulations and best practices.

• Merchant Onboarding: Assist in the onboarding process, including application review and KYC procedures, and support merchant integration onto the platform.
• Merchant Support: Help with account setup, configuration, and address merchant inquiries. Monitor support tickets and collaborate on issue resolution.
• Compliance: Ensure adherence to regulatory requirements and best practices related to payment processing.
• Risk Management: Support in identifying and mitigating risks associated with merchant accounts.
• Relationship Management: Build relationships with merchants and provide effective support to enhance satisfaction and loyalty.
• Reporting and Analysis: Generate and analyze reports on merchant operations, using insights to optimize processes and improve efficiency.

Pre-requisites

• Background in diploma or bachelor's degree in Business Administration, Communications, Marketing, Management, or a related field is often
• Strong verbal and written communication skills.
• Customer-focused with a positive attitude and eagerness to learn.
• Demonstrated ability to work in teams and contribute positively to team dynamics. 
• Ability to multitask, prioritize, and manage time effectively.
• Ability to learn quickly and adapt to new technologies.
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work both independently and collaboratively in a dynamic environment. 
• Previous customer service experience and familiarity with CRM systems or ticketing platforms are a plus.
• Willingness to work in I-City
• Able to commit to a minimum 20 weeks/5-month internship will be a bonus. Preference will be given to a final-year student.