Executive, Customer Promise - Medical Reimbursement & Accident null

About Prudential 

Prudential provides life and health insurance and asset management, with a focus on Asia and Africa. Prudential helps people get the most out of life, by making healthcare affordable and accessible and by promoting financial inclusion. Prudential protect people’s wealth, help them grow their assets, and empower them to save for their goals. The business has more than 18 million life customers in Asia and Africa. Prudential has been providing trusted financial security for 95 years and is listed on stock exchanges in London, Hong Kong, Singapore, and New York.

Your role

The incumbent is responsible to provide efficient and effective support to the Company's goals by meeting and exceeding their expectations on operational processes. The complexity of the insurance business requires the incumbent to acquire a thorough knowledge of the different insurance products (and their functionalities/technicalities) and operational processes to ensure customers’ inquiries are resolved in accordance with agreed service levels. The incumbent is also required to work closely with other operations departments in delivering excellent service quality to customers.

Principal Duties & Responsibilities: 

• Adhering to the claims workflow in relation to Accident and Hospitalization claims procedure.
• Assess and provide justifiable claims according to policy terms and conditions, within the department benchmark, turnaround time, and authority limit.
• Ensure claims appeal, referral, or complaint from any parties are attended to and responded to within the benchmark set by the department.
• Ensure and monitor claims processing to be within the department benchmark and turnaround time.
• Closely follow up on outstanding cases.
• Attend to & handle inquiries from internal staff, branch staff, agents, policyholders/claimants, and queries from other insurance companies and ensure the response is within the benchmark set by the department.
• Correspond both internally and externally (inclusive but not limited to agents, policyholders, employers, private investigators, FMB, and BNM) in order to handle day-to-day operational functions of the department, and coordinate with other departments, where applicable.
• Record, update, review, prepare and submission of statistics or reports, as required by the Management within the agreed service standards.
• Continuously review processes, identify and resolve any gaps through constructive feedback, and implement process improvement, where appropriate; update/document the administrative rules and processes for effective and efficient operation of the section.
• Continuously attend and involve with training for personal and career development.
• Conduct internal & external training in claims-related matters, as and when required.
• Undertake projects or any other work and duties allocated by the Management or involve in Claims Department matters, as and when required

Training, development & rotations

This career path is for you if you want to learn, lead and develop agile skills. And because the life of an entrepreneur is demanding as well as dynamic, Prudential is ready to invest in you from day one and lead you. Benefit from modules designed to give you all the basic skills, attitudes, and support you need to become a successful wealth planner. Gain skills and knowledge from ongoing e-learning on product, technical, and sales advisory processes. Draw inspiration from insightful talks and coaching by successful practitioners. Participate in ongoing interactive forum sessions with local and international speakers and reap its benefits.

Salary & benefits

The average intern salary at prudential Malaysia ranges between MYR 35,000 - MYR 43,000 per year.

PRU+YOU Benefits & Wellbeing provides a wide variety of benefits and well-being offerings from health & wellness, mental healthcare, and financial well-being to a work-life blend to support people to connect, grow and succeed at work and in life. This includes the region-wide Employee Assistance Program and PRU share plus plan which enables employees to become shareholders. (Source: Glassdoor Salaries & Employee Benefits)

• Leave benefits
• Wellness Initiatives
• Group insurance benefits
• Child Care
• Rewarding your family
• Employee Assistance Program for family

Career progression

Always focused on action, a Prudential employee is the change he or she wants to see. Whatever the challenge, Prudential sees an opportunity, owns the issue, learns from it, and keeps going. Prudential employees are encouraged to move internationally for skills transfer and career development. By being with Prudential, you get to future-proof Prudential and be a part of this change to help people connect, grow and succeed.

Work-life balance

Today’s best workplaces celebrate diversity, creativity, collaboration, and teamwork. Menara Prudential, Malaysia headquarters in the landmark Tun Razak Exchange financial district, is a vibrant office dedicated to delivering the best for customers. Prudential's new office is not only a testament to a commitment to the community that Prudential serves, but to people as well. It supports an agile and dynamic work environment for employees to inspire, innovate and thrive. Incorporating elements from Malaysian culture, natural scenery, and urban landscapes, Menara Prudential features over 10 types of workplace settings suited for activity-based working. 

Culture & Vibe

Prudential will deliver purpose by creating a culture in which diversity is celebrated and inclusion assured, for colleagues, customers, and partners. Prudential is built on a culture of collaboration and agility supported by a purposeful workspace designed to allow this culture to flourish. Prudential is Diverse & Inclusive, empowered by People from different backgrounds and industries that help cultivate a rich culture of endless collaboration.

About you

• Degree in Biomedical Science/ Biology/ Mathematics/ Economics/ Statistics, Business Administration and etc. Professional life insurance qualification, e.g. ACII, AMII, AAII, FLMI would be an added advantage.
• Fresh Graduate (for Executive) or Claims Handling, i.e. 3 to 5 years in the Life Insurance industry (for Assistant Manager)
• Good command of English and Bahasa Malaysia.
• Must have minimal insurance knowledge
• Equipped with insurance knowledge & technical know-how on the fundamentals of Insurance, i.e. Accidental & Medical business acumen (for Assistant Manager)
• Able to work independently and have good communication skills
• Must be IT literate

How to apply

To apply for the job just click the Apply on employer site button below and submit your resume and credentials. You’ll be asked for your personal information. Prudential recommends you apply as soon as possible.