Customer Success Intern null

Your role

As a Customer Success Intern, you will play a key role in supporting the Payd's Customer Success Manager to ensure that the clients have exceptional experience with Payd's products and services. 

What you'll be doing:

• Assist the Customer Success Manager in managing and responding to client inquiries via email, phone, or chat
• Monitor client satisfaction and engagement through regular follow-ups and feedback
• Support the onboarding process for new clients ensuring they have a smooth and positive experience
• Collaborate with internal teams to resolve client issues and escalate concerns where necessary
• Analyse client data to identify trends, patterns, and areas for improvement
• Participate in the creation and updating of customer success resources (guides, FAQs, and tutorials)
• Contribute to team meetings by sharing customer insights and suggesting improvement strategies

About you

Requirements for this internship:

• Currently pursuing or recently completed a degree in Business, Marketing, Communications, or any related field
• Strong communication skills, both written and verbal in English & Bahasa Malaysia
• Able to work independently and as part of a team in a fast-paced environment
• Detail-oriented with the ability to multitask when needed
• Passionate about customer service and driven by a desire to help others succeed
• Proficiency in Google Suite tools (Google Docs, Google Sheets, Google Slides, etc)

Benefits

In addition to the competitive pay other benefits for interns include:

• Hands-on experience in a growing and innovative fintech company
• Mentorship from experienced professionals in the Business Development field
• Opportunity to develop critical skills in client relationship management
• Potential for future full-time employment based on performance
• A collaborative and supportive work environment

Training & development

This internship program offers you valuable, hands-on experience in the post-sales cycle of the business - fostering awesome relationships at the same time harnessing the required skills required to ensure client's goals are met. You will work closely with an experienced team allowing you to gain practical skills in communication, account, and project management.

Career progression

At Payd, interns have a chance to land a full-time job if they do well. The work environment is super supportive and everyone collaborates, making it easy to learn and grow. It's a great start for a career in fintech!

Sources

The following sources were used in researching this page:

• justpayd.com/careers/