Risk & Control Unit (Contact Centre) Internship null

Your role

Tasks under the Risk & Control Unit in the Contact Centre:

• Perform controls testing for the department such as conducting clear desk surprise checks and conducting risk and controls related briefing.
• Create and promote a risk awareness culture in the Contact Centre by sending regular email broadcasts.
• Collate, extract data and download reports to perform analysis to learn and identify any potential risks to be addressed.
• Participate in process, risk, and control improvement initiatives, contributing fresh ideas and insights to enhance operational efficiency.
• Independently monitor the completion of compulsory training courses by contact center staff members, ensuring compliance with training
  requirements.
• Contribute to ad-hoc projects and participate in user acceptance testing (UAT) when required, including managing test cases in JIRA and
  providing status updates.
• Perform periodic inventory checks on specific items managed by the team, ensuring accurate record

About you

Qualifications:

• Available to start 3 months internship in August or September 2024.
• Preferably, students pursuing courses in risk management, data analyst / IT, or business administration/finance. 
• Good in Microsoft Excel formula, Power Query / Power BI.

Benefits

In addition to the competitive pay other benefits include:

• Allowance
• Medical supports
• Office facilities

Training & development

During your internship, you'll learn how banking works firsthand. You'll get to work on real projects related to your interests, with help from experienced managers. Plus, you can join community events to meet and socialize with senior bankers, making networking easy.

Career progression

By engaging in work they love, interns can gain valuable insights through hands-on tasks and mentorship from experienced leaders. Participating in community projects and networking with senior managers can benefit them immediately and potentially lead to future opportunities within the company. This strategy offers a broad range of career paths, both inside and beyond the organization.

Sources

The following sources were used in researching this page:

• ocbc.com.my/group/careers/students/internship
• glassdoor.com
• youtube.com