Compile reference documentation for internal teams during handover;
Perform fault analysis, classification, and troubleshooting of incidents through the support portal;
Provide network circuits traffic monitoring and updates;
Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA);
Liaise with customers to provide updates as per the agreed SLA;
Manage and resolve all Level and Level 2 Technical Escalation involving Nevigate Links, CPE, and VPNs;
To escalate up to Nevigate Level 3 and/or management, if issues are not resolved or encountered prolonged delay to resolution.
Perform customization of daily, weekly, and monthly reports.
Perform shift work
Other ad-hoc tasks related to network management and technical provisioning delivery;
Provide onsite support if required.
Requirements
Candidate must possess at least Bachelor’s Degree / Post Graduate Diploma / Professional Degree in Engineering (IT / Telecommunication) or equivalent.
No working experience required and FRESH GRADUATE ARE WELCOME to apply.
Preferably intern in final semester for this internship opportunity as successful intern may be considered for permanent position upon completion of the internship.
Preferable specialized in network/cloud technologies/ Programming in Python, JAVA, C++ for AI/ML application.
Interest in Internet services and project management.
Good verbal and interpersonal communications skills. English proficiency is a must.
Good to have- Mandarin proficiency
Excellent collaborative skills to work effectively with team throughout organization and committed throughout the six (6) months internship.
Perform task given by Superior
Hiring criteria
You should have or be completing the following to apply for this opportunity.
only interns in final semester will be shortlisted
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
I
IT & Computer Science
Work rights
The opportunity is available to applicants in any of the following categories.