SEAII Customer Services Hub Steering Intern null

About Mercedes-Benz Malaysia

Mercedes-Benz is a manufacturer of automobile vehicles headquartered in Germany. It is one of the world's most successful automotive companies and one of the leading global suppliers of high-end passenger cars and premium vans.

Your role

As an Intern SEAII Customer Services Hub Steering at Mercedes-Benz Malaysia, you will be responsible for the following roles:

• SEA Customer Services (CS) Lead Management
  • Collaborate with internal & external stakeholders to implement lead tracking systems to monitor lead sources, interactions, and progress.
  • Analyze lead data to identify trends, areas for improvement, and opportunities for optimization.
  • Regularly report on key performance metrics related to lead generation and conversion.
  • Proactively identify areas for improvement in lead generation, nurturing, and conversion processes.
• Lead Process Optimization
  • Continuously refine lead management processes to enhance efficiency, accuracy, and overall lead-to-sales conversion rates.
  • Collaborate with cross-functional teams to identify integration points and improve workflow.
• Market Research & Analysis
  • Conduct research on industry trends, competitors, and market developments.
  • Analyze data to extract meaningful insights and contribute to informed decision-making.
• Project Support & Execution
  • Contribute fresh ideas and perspectives to ongoing projects and discussions.
  • Participate in brainstorming sessions and problem-solving activities.
  • Assist team members in planning, executing, and completing projects.
  • Contribute to project tasks, research, data collection, and analysis.
  • Collaborate with team members to achieve project goals and objectives.

Training & development

At Mercedes-Benz, interns can collect initial practical experience and work on tasks independently from the very beginning. Before you work independently, there will be two weeks training period. The company also offers you the opportunity to get some exciting insights into a global group. Moreover, the company will provide an advisor or mentor who will support you if you have any questions or requests.

Compensation & benefits

Through your internship you will have:

• The chance to become familiar with a different culture.
• Support from experienced skilled professionals.
• Work in a field of activity oriented to your field of study.

The intern will also get the following benefits:

• One day monthly leave
• Free coffee or tea
• Free meal
• Supported office transportation facilities

Career progression

Remuneration depends on the type of internship and on the regulations in the respective country. However, interns with outstanding performance and skills will have a big chance to be hired full-time if the company opens a position related to your competencies and skills.

Work-life balance

Mercedes-Benz keeps the employees' work-life balance. The average rating of work-life balance in Malaysia is 4.2 out of 5 stars. The employer stated that interns are granted 1 day of leave for every month of the internship. Applications for additional unpaid leave are discouraged during the internship period.

Culture & vibe

Mercedes-Benz creates and strongly promotes equal opportunities at work. The company also fosters a culture of appreciation and respect regardless of any background (race, ethnicity, & religion). Your value matters whether an intern or full-time. Moreover, the working environment is comfortable and supportive with strong teamwork.

About you

To apply for this position you have to fulfill the qualifications below:

• Achievement-oriented, meticulous, results-driven, and adaptable.
• Excellent interpersonal & communication skills.
• Team Player & results orientated.
• Computer literate in Microsoft Office.  Advanced user level in PowerPoint and Excel is preferred.

How to apply

If you want to apply for this position, simply click the "Apply on employer site" button on this page. Prosple will direct you to Mercedec-Benz Malaysia's official link for this vacancy. Make sure you have read all of the requirements mentioned above.

Sources

Here are the sources used in researching this page:

• group.mercedes-benz.com/careers/about-us/culture-benefits/
• group.mercedes-benz.com/careers/students/internship/
• group.mercedes-benz.com/careers/about-us