Digital Transformation, Customer Services Intern null

About Mercedes-Benz Malaysia

As one of the most well-known and dependable brands in the industry of luxury automobiles, Mercedes-Benz has a long and rich heritage in Malaysia, dating way back to the beginning of the 20th century. This heritage has grown even stronger with the incorporation of DaimlerChrysler Malaysia Sdn Bhd, now known as Mercedes-Benz Malaysia Sdn Bhd, a joint venture between Daimler AG and Cycle & Carriage Bintang Berhad on 1st January 2003.

Your role

As a Digital Transformation, Customer Services Intern at Mercedes-Benz Malaysia, you will do the work below:

• Supporting Customer Services Digital Transformation & CX operations
• Follow up & keep track of Digital Services Products implementation activities
• Monitor projects’ progress & ensure on-time deliveries
• Ensure effective & appropriate recording of key events and documentation.
• Coordinate & liaise with relevant parties, including external & internal stakeholders.

Training & development 

What matters to the company is what employees at Mercedes-Benz dealerships want: inspirational training courses that are fun but that, first and foremost, deliver effective results – for them and for the dealership. With reference to the latest research findings and state-of-the-art technologies, Mercedes-Benz works closely with the various business units and markets to devise training concepts that are just right for its learners and their field of work. Training formats ranging from classically intensive to cutting-edge digital deliver the appropriate solution to suit any aspiration, schedule or required level of intensity. (source:mercedes-benz.com)

Compensation & benefits

As an Intern at Mercedes-Benz Malaysia, you can expect to earn MYR 12,000 annually or MYR1,000 monthly. (source:glassdoor.com)

Through the internship period, you will get:

• The chance to become familiar with a different culture.
• Support from experienced skilled professionals.
• Work in a field of activity oriented to your field of study.
• Interns are granted 1 day of leave for every month of the internship. Applications for additional unpaid leave are discouraged during the internship period. (source:group.mercedes-benz.com)

Career progression

There is no mention of whether the interns will get any career guidance or progression after completing the internship program. However, it's common knowledge that top performers during the internship will be highly valued by the company and will be prioritized for future hiring.

Work-life balance

In this internship, you will be placed at the head office in Puchong, Selangor, Malaysia, where the office hours start from 08:30 AM and end at 05:30 PM, Monday to Friday. Several interns who left online reviews also mention that they can work within flexible hours, which will make your work-life balance even better during the program. In addition, the company granted 1 day of leave for every month of the internship.

Company culture

Mercedes-Benz is based on the idea of co-creation: ascending via an open culture rich in imagination and trust. It expands on the idea of co-creation. Diversity, sustainability, and honesty serve as the cornerstones on which the business is built. They lay the groundwork for loyal, thankful, and productive partnerships.

About you

To apply for this role, you need to have the skills & qualifications below:

• Education level
  • Degree/Diploma in Marketing, Business Administration or its equivalent
• Specific Knowledge
  • Computer literate in Microsoft Office. Advanced user level in PowerPoint and Excel is preferred.
  • Achievement-oriented, meticulous, results-driven, and adaptable.
  • A positive and enthusiastic team player and team enabler.

How to apply

To apply to this position, you can simply click the "Apply on employer site" button on this page. We will direct you to Mercedes-Benz Malaysia's official link for this vacancy. Make sure you have read all of the requirements mentioned above.

Your application should include:

• Cover Letter
• Curriculum vitae with a photo (passport sized)
• Certificate of intermediate diploma (English)
• Academic transcripts (certified translation to English)
• Certificates of training/internships,
• Letter from the university to confirm status as a student and requirement for the internship in English.

Note: Successful candidates must provide all original documents submitted with their application to Mercedes-Benz Malaysia for certification as true-copy on their 1st day in the office to fulfill Malaysian Immigration regulations.