Enterprise Technical Helpdesk Associate null

About Maxis

Maxis Communications or Maxis Berhad is a leading communications service provider in Malaysia that offers mobile and broadband plans, and the latest smartphones. It is one of the oldest and largest telecommunications companies in the nation.

Your role

Managing all helpdesk & surveillance functions tied to Enterprise business & support extending to communications & liaison with business counterparts & Enterprise customers. Expected to manage required communication levels to internal & external stakeholders. This is a Maxis contract role.

In this role, you will be accountable for:

• Ensuring customer satisfaction by maintaining key network KPI’s which directly impacts the Enterprise network’s reliability
• Ensuring enterprise network growth by supporting deliveryprojects in order to gain more fixed enterprise customers and dominance by expanding network footprints
• Ensuring technology development growth by supporting all fixed network projects in order to meet the evolving network technology and providing constructive inputs
• Ensuring all network fixed enterprise complaint are managed and updated timely as per SLA
• Ensuring all network detection are pro-actively notified timely as per SLA
• Ensuring constant and reliable communications with Business Units to understand its needs which are unique to every customer and translate them towards the network’s outputs
• Ensuring prompt and immediate response to stakeholders ie Service Managers, Account Managers & Network stakeholders

Training, development & rotations

Based on Maxis employees' testimony on their official site, the company provides endless learning opportunity for employess' growth and development. If you just started out in this industry, Maxis gives you a head start into your career path, and provides many learning opportunities for the future. 

Career progression

Maxis provides broad opportunity to advance your career. You will get the opportunity to be a part of the growth and evaluation of the team as you work toward the same goals and achieve your targets.

Work-life balance

According to most employees, work-life balance in Maxis is fairly good with flexible working hours divided into shifts system. 

Company culture

Maxis has an open and accepting work culture with friendly team and colleagues. Supervisors and managers offer good training and feedback for junior development. Employee engagement team often organises events that prioritise employee wellbeing and provide a space to get to know each other via networking.

About you

Interested in this position? To apply, you need to have following qualifications:

• Post Graduate Certificate / Diploma: Specialised in: Electrical/Electronics/Communications
• Total Work Experience: Fresh Grad or 1 to 2 years
• Total Relevant Experience: Fresh Grad or 1 to 2 years in IT & Helpdesk environment
• Proven experience as a helpdesk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficient in English
• Excellent communication skills
• Customer-oriented and cool-tempered

How to apply

To apply to this position, simply click the button "Apply on employer site" on this page. We will direct you to Maxis official link for this vacancy. Be sure that you have read all of the requirements mentioned above.