Technical Support Center Trainee null

Description and requirements

Position: Technical Support Center Trainee
Location: Malaysia (for KYDP Trainees only)

Overview

Lenovo is seeking a motivated Technical Support Center Trainee to assist in various stages of the technical support center workflow. This role will offer hands-on experience in technical support administration, strategic initiatives, and market analysis.

Responsibilities

• Technical Support Administration: Manage end-to-end case handling, including strategizing and closing loop actions or delegating to relevant departments. Monitor actions closely to ensure efficiency.
• Team Support: Assist in improving staffing retention and supporting AI campaign programs by collaborating with different teams.
• Market Analysis: Gain exposure to regional and market-specific needs by analyzing data and collaborating with relevant stakeholders to understand market behavior.

Graduate requirements

• Excellent interpersonal and communication skills, preferably with an IT background.
• Minimum GPA of 3.0.
• Ability to thrive in a fast-paced team environment.
• Proficiency in PowerPoint, Word, and Excel is preferred.

Benefits

• Engage in challenging, real-world initiatives.
• Gain hands-on experience in a support center environment.
• Collaborate with multiple departments.
• Network through meetings, events, and other opportunities.