Seller Growth Analyst null

Job Description

Position Summary:

You will play an important role in supporting the growth of Lazada’s sellers assigned your care. As a business consultant, you will serve as a professional advisor tLazada’s online business owners/sellers assist them achieve their business goals by:

• Providing business performance updates sellers
• Analysing and recommending Lazada solutions (tools, programs & campaigns) sellers
• Address sellers’ concerns regarding operations, finance, logistics, and campaigns

Objectives:

• Conversion from non-selling seller selling seller and high-performing seller
• Boost sellers’ revenues
• Provide sellers with good selling experience with Lazada

Job Responsibilities:

• Familiarise with tools and solutions offered by Lazada sellers, with the focus of communicating and encouraging sellers adopt relevant tools and solutions improve their performance
• Analyse sellers’ business performance and support sellers with insights on tools adoption and relevant practices to improve business performance on Lazada. This includes understanding trends on seller’s performance, practices on Lazada, and advising sellers accordingly on the best steps again advantage and achieve better performance
• Strong communication skills and actively engage with brands and sellers' daily support on their plans and issues if needed.
• Build rapport with sellers and provide a positive consultation experience with:
• Friendly and professional support during calls & conversations
• Accountability & Ownership – calling back on time
• Adjusting the sellers’ pace and needs
• Escalating matters – in case business owners raises issues outside of scope and support
• Ensure daily & monthly targets are met
• Analyzing data and preparing weekly performance figures management along with key solutions, active participation in weekly and monthly business reviews.
• Familiarise with e-commerce knowledge and market trends devise business strategies

Job Requirements:

• Sales and problem-solving mindset: able provide and convince clients adopt solutions
• Able use data analytical skills advise sellers on business plans and adopt Lazada business solutions
• Self-motivated individual who can perform under pressure in a dynamic, fast-paced environment. Able to break down complex issues into executable strategies and detailed tactics.
• Be able to quickly adapt to changes and come up with creative solutions to drive impact and deliver results.
• Provide constructive feedback to internal stakeholders to optimize the process and improve operational efficiency. Meanwhile, be opened minded identify valuable feedback from others, and then take action accordingly.
• Able handle rejection
• Strong interpersonal and communication skills
• Well-organised and able work in a fast-paced environment meet deadlines
• Familiar with Microsoft Office (especially Excel & PowerPoint) and data analytics
• Fresh graduates are encouraged to apply

Optional / Good to have:

• Prior experience in another E-commerce business
• Industrial knowledge from the eitthe her online or offline retail industry.
• Sales and account management-related experience.