Operator Partnership Interns null

Your role

OP Technical Account Manager is an individual contributor role in the region or HQ that is accountable for supporting the client-facing roles towards the telecoms (OPMs and PGMs) by ensuring that the back-office operations are run smoothly. The individual in this role performs tasks that are related to the business operations, keeps the business afloat, and provides the front office with the ability to execute their various client-facing tasks.

As an intern, your responsibilities include:

• Supporting the OPMs and PGMs for the assigned telecoms on activities such as but not limited to:
  • QBR preparation and presentation
  • Proactively communicating the status, escalations, and recommendations for the telecoms
  • Resolving billing disputes
• Cooperating with the internal stakeholders in bringing the best service to the telecoms
• Sender registration
• Managing Short Codes (SMS and USSD)
• Ensuring smooth introduction of the services and delivered solutions as well as the proper setup for the assigned telecoms, setup of the new services, and traffic monitoring when applicable
• Keeping up with all the updates from the industry, updates on the products in the telecom sector as well as route pricing in cooperation with the Business Growth team

About you

Requirements for this internship:

• Bachelor’s or master’s degree in business or related field
• Alternatively, you have recently completed college and are seeking your first job in your chosen field of study.
• Fluent in English, both spoken and written.
• Demonstrated ability to work both independently and as part of a team.
• Enthusiasm for learning and adapting to new challenges.
• The person in this role focuses on learning Infobip solutions and business processes
• Consults with Seniors and Experts on the projects and operators to which s/he is assigned
• Proactively seeks information and builds upon his/her industry knowledge every day.

Benefits

Some of the intern benefits include:

• Gain practical, real-world experience.
• Receive ongoing feedback and guidance from experienced mentors.
• Access a variety of training programs.
• Grow and develop your skills in a supportive environment.
• Contribute to projects with a positive impact.
• Engage in activities promoting STEM fields.
• Build valuable professional connections.

Training & development

At Infobip, interns start with an orientation week to learn about the company and meet fellow interns. They work in teams with a dedicated mentor who provides regular feedback and helps them grow. Plus, they get to boost their soft skills like communication and organization through the Upskilling journey.

 

 

 

 

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Career progression

Once the internship wraps up, interns present their projects at the graduation ceremony, showcasing their new skills and knowledge. After the program, some interns earn a diploma and land a job at Infobip, gaining valuable experience and career opportunities.

Sources

The following sources were used in researching this page:

• infobip.com/careers/internship
• netocratic.com/from-intern-at-infobip-to-engineering-department-director-of-croatias-first-unicorn-112119
• instagram.com/reel/C6qtTRasKXA/