Mid Market Customer Growth Intern null

About Infobip

Infobip is a global leader in omnichannel engagement, providing a wide range of messaging channels, tools, and solutions for advanced customer engagement, authentication, and security. They simplify consumer communications for clients, fostering business growth and improving customer experience through fast, secure, and reliable solutions.

Your role

As a Customer Growth Intern, you will have the opportunity to learn and contribute to Infobip's customer-centric strategy. This role will provide valuable experience in working directly with customers, allowing you to enhance your skills in communication, negotiation, and business acumen.

As an intern, your responsibilities include:

• Learn how to build and maintain trusted relationships with assigned customers to enhance overall customer growth.
• Together with senior colleagues, serve as a focal point for clients when it comes to meeting client’s business and technical expectations (technical escalations, communicating customer feedback and ideas to internal teams).
• Collaborate with internal cross-functional resources to meet customer requirements.
• Work closely with Customer Success for existing and future SaaS business.
• Learn how to ensure that the client's account is properly set up (account creation and set-up, route management, sender registration).
• Analyse and forecast client traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP.
• Learn about Infobip products, the platform, and the market.
• Acquire knowledge of client`s use cases.
• Gain an understanding of the business landscape, competition, and the latest industry trends.

Training & development

Infobip offers hands-on intern experiences with mentor feedback, fostering growth. Their diverse programs support talent development, creating a positive impact and promoting interest in STEM fields.

Benefits

Some of the intern benefits include:

• Gain practical, real-world experience.
• Receive ongoing feedback and guidance from experienced mentors.
• Access a variety of training programs.
• Grow and develop your skills in a supportive environment.
• Contribute to projects with a positive impact.
• Engage in activities promoting STEM fields.
• Build valuable professional connections.

Career progression

Interns at Infobip have the chance to develop customer relationships, collaborate on SaaS projects, and learn about products and markets. This experience sets a strong foundation for career growth within Infobip and beyond. With real-world work and mentor feedback, interns can advance their skills and careers effectively.

Work-life balance

Infobip values work-life balance for interns, fostering a positive atmosphere and organizing sporting events and team-building exercises. They also ensure a well-stocked kitchen, leading to a happy and fulfilling work and personal life for employees.

Culture & vibe

Infobip's culture is dynamic and forward-thinking, aiming to attract, nurture, and retain top talent globally. They value diverse perspectives and reflect the ethos of humble engineers who prioritize customer focus, employee empowerment, hands-on experience, and a mutual love for innovation and technology.

About you

Requirements for this internship:

• Currently pursuing a bachelor's or master’s degree in Business, Administration, Economics, or a related field and available to work full-time
• Alternatively, you have recently completed college and are seeking your first job in your chosen field of study.
• Excellent analytical and organizational skills, with a systematic approach to problem-solving.
• Fluent in English, both spoken and written.
• Interest in working with multi-divisional, multi-geographical customers. with a diverse range of customers across different divisions and geographic regions.
• Proactively engages customers with a consultative, solution-orientated approach to identify new opportunities.
• Demonstrated ability to work both independently and as part of a team.
• Enthusiasm for learning and adapting to new challenges.

Sources:

The following sources were used in researching this page:

• infobip.com
• youtube.com