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Infineon Technologies Malaysia

  • 1,000 - 50,000 employees

EndUser Support Engineer null

Malacca City

Opportunity Expired

Build a better career & life in Information Technology Engineering at one of the ten largest semiconductor manufacturers worldwide, Infineon.

Opportunity details

Opportunity Type
Graduate Job
Salary
MYR 37,000 - 76,000

Prosple salary estimate

Application dates

Minimum requirements

Accepting International Applications
No
Qualifications Accepted
I
Computer Science (all other)
Computer Systems and Networks
Programming & Software Engineering

Hiring criteria

Entry pathway

See details

Working rights

Malaysia

  • Malaysian Citizen
  • Malaysian Permanent Resident
  • Malaysian Temporary Work Visa
Read more

About Infineon Technology

Infineon Technologies AG is a German semiconductor manufacturer founded in 1999 when the semiconductor operations of the former parent company Siemens AG were spun off. Infineon has about 50,280 employees and is one of the ten largest semiconductor manufacturers worldwide.

Your role

In this role, you will have the tasks and responsibilities below:

  • Actively monitor incoming contacts via 3 end-user channels: Calls, web tickets, and chats.
  • Provide information and status updates of incidents to our end-users.
  • Responsible for the content and releasing of IT Information news.
  • Accountable for all content used in support tooling e.g: knowledge database, a self-service portal, etc.
  • Participate and drive continuous improvement initiatives and collaborations with 2nd-level IT.
  • Perform any additional tasks, topics, and projects as and when advised by Service Desk management.

Training & development 

Infineon provides specific training and developments program for all employees. In the official advertisement for this position, the company offers:

  • A set of coaching, mentoring networking possibilities
  • Wide range of training offers & planning of career development

Compensation & benefits

For this role, Infineon offers a set of compensation and benefits below (source:infineon.com):

  • Coaching & Training
  • Different career path
  • Flexible working conditions
  • Holiday child care
  • Medical coverage
  • On-site social counseling and works doctor
  • Health promotion programs
  • On-site gym, jogging paths, beach volleyball, tennis & soccer court
  • On-site canteen
  • Private insurance offers
  • Flexible transition into retirement
  • Bus service for shift employees
  • Productivity incentive bonus
  • Allocated car park for disabled and pregnant employees

Then, as a reference only, the annual salary for Engineer roles in IT Department at Infineon Technologies, ranges from MYR 37,000 up to MYR 76,000. (source:glassdoor.com)

Career progression

Referring to the official job advertisement from the company, this position's contract is for a permanent position. Infineon offers a wide range of training offers & planning for career development as well as different career paths: Project Management, Technical Ladder, Management & Individual Contributor. (source:infineon.com)

Work-life balance

Normally, you'll be working 8 hours per day, but you may work longer if there's an issue in the production line. There is also a schedule rotating 3 and 4 days working. Not to worry, because you will also get a flexible working arrangement that will ease you to balance your work and personal life. 

Company culture

Infineon is rated 4 out of 5 for its great working environment. Here, you will be working with supportive and helpful colleagues and seniors. Then, referring to its official site, Infineon's People Philosophy makes transparent what type of employer the company wants to be. It explains how people at Infineon approach people-related topics and what one can expect when working for Infineon.

About you

You are best equipped for this task if you have the qualifications below:

  • Good proficiency in English and Bahasa Melayu is compulsory.
  • Proficiency in Mandarin will be compulsory if required. The German language is an added advantage.
  • Strong communication and interpersonal skills.
  • Required to run shift; which includes public & national holidays and weekends.
  • Able to work independently with minimal supervision, willing to learn and work hard.
  • Team player and customer-focused.
  • Experience in IT Service Desk, IT Helpdesk, or IT Service Management is an added advantage.
  • Fresh graduates are welcome to apply!

How to apply

To apply to this position, simply click the "Apply on employer site" button on this page. We will direct you to Infineon Malaysia's official link for this vacancy. You will find a list of opening positions on the page. If you want to specifically apply for this role of Engineer Technology Development, please search the title so you can apply on the right link. 

Hiring criteria

You should have or be completing the following to apply for this opportunity.

Entry pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
I
Computer Science (all other)
Computer Systems and Networks
Programming & Software Engineering

Work rights

The opportunity is available to applicants in any of the following categories.

country
eligibility

Malaysia

Malaysia

Malaysian Citizen

Malaysian Permanent Resident

Malaysian Temporary Work Visa