Customer Success Manager – Intern null

Your role and responsibilities:

IBM Malaysia’s internship program is a program geared toward current university students to place them in industry and prepare them for corporate and community leadership.

The IBM Internship program offers students the following benefits:

• Get a basic understanding of IBM's organization and, business processes & high-performance culture
• An opportunity to engage in real assignments/projects
• Excellent chances to develop personal skills such as teamwork, communication
• A chance to fully integrate with IBMers and collate information about career direction
• The potential to build contacts to help with future placement.

Job description:

• A ‘Day-in-the-Life’ of a Customer Success Manager intern may include, but not be limited to:
• Responsible for use case identification and value realization for Cloud & Cognitive Software (C&CS) Growth Offerings
• Architects and co-creates MVP alongside customer practitioners
• Drives increased usage and adoption for C &CS Growth Offerings
• Demonstrates the value of C&CS Growth Offerings to the customer and identifies additional opportunities for adoption.
• To be successful in this role, you will need:
• Understand customer business and technology needs.
• Co-defines customer roadmap for implementation and value realization alongside the customer.
• Serves as a trusted technical expert for customers’ cloud migration and deployment of C&CS Growth Offerings
• Conduct workshops with customers to align IT architecture, integration & migration requirements.
• Execute customer success plan to drive adoption post-deployment.
• Build and execute retention and expansion plays.
• Willingness to take initiative and tackle things on your own.

Required technical and professional expertise:

• B.S. in Computer Science, Data Science, Engineering, M.I.S., or equivalent experience in Computer Science/Information Systems/Engineering.
• Professional verbal, written, and interpersonal skills.
• Demonstrated team collaboration and navigating different communication styles.
• Readiness to independently travel to local IBM clients and meetings – up to 10%
• You may work with any of the following technologies: Analytics, Artificial Intelligence, Cloud & Cognitive software, or Security.

Preferred technical and professional expertise:

Preferrable experience and skills in enterprise software implementations/operation in 1 or 2 of these areas:

• Enterprise Workflow
• Integration technology e.g. Kafka, MQ, Rest API
• Data Management
• Data Science e.g. AI, Predictive
• Security e.g. Threat Management, Access management
• Observability e.g. application/performance management