Customer Success Manager Intern null

About IBM Malaysia

The International Business Machines Corporation (IBM), nicknamed Big Blue, is an American multinational technology corporation headquartered in Armonk, New York, with operations in over 175 countries. This company is the largest industrial research organization in the world, with 19 research facilities across a dozen countries, and holds the record for most annual U.S. patents generated by a business for 29 consecutive years. IBM is best known for producing and selling computer hardware and software, as well as cloud computing and data analytics. 

Your role

IBM Malaysia’s internship program is a program geared toward current university students to place them in industry and prepare them for corporate and community leadership.

• Responsible for use case identification and value realization for Cloud & Cognitive Software (C&CS) Growth Offerings
• Architects and co-creates MVP alongside customer practitioners
• Drives increased usage and adoption for C &CS Growth Offerings
• Demonstrates the value of C&CS Growth Offerings to the customer and identifies additional opportunities for adoption.

Training & development 

Since its early years, IBM has invested explicitly in its employees' training and development. And, today IBM spends over US$574 million annually on its internal training and development program, considered one of the world’s largest. Each year, IBM employees log more than 28.6 million hours in training and education, including traditional and non-traditional learning.

Compensation & benefits

In general, an intern at IBM Malaysia may earn from MYR 10,000 to MYR 12,000 per year.  (source:glassdoor.com)

The IBM Internship program offers students the following benefits:

• Get a basic understanding of IBM's organization and, business processes & high-performance culture
• An opportunity to engage in real assignments/projects
• Excellent chances to develop personal skills such as teamwork, communication
• A chance to fully integrate with IBMers and collate information about career direction
• The potential to build contacts to help with future placement.

Career progression

Starting your journey as an intern here, you will be encouraged to keep learning and developing your potential to reach greater heights. There will be a bigger chance to be recruited as a full-timer if you perform your best during the internship program.

Work-life balance

Regular office hours at IBM Malaysia are from 9 AM to 6 PM, Monday to Friday. Based on the majority of employees' reviews online, the work-life balance at IBM is great, as you can arrange to work from home and have flexible hours. 

Company culture

IBM is a wonderful place for fresh graduates like you to kick-start your career. The company offers 2 years Fresh Graduate program and prepares to be promoted to Senior and also opens various vacancies for fresh graduates. IBM Malaysia also offers many platforms and opportunities to showcase yourself to your co-workers.

About you

• Understand customer business and technology needs.
• Co-defines customer roadmap for implementation and value realization alongside the customer.
• Serves as a trusted technical expert for customers’ cloud migration and deployment of C&CS Growth Offerings
• Conduct workshops with customers to align IT architecture, integration & migration requirements.
• Execute customer success plan to drive adoption post-deployment.
• Build and execute retention and expansion plays.
• Willingness to take initiative and tackle things on your own.

Required Technical and Professional Expertise

• B.S. in Computer Science, Data Science, Engineering, M.I.S., or equivalent experience in Computer Science/Information Systems/Engineering.
• Professional verbal, written, and interpersonal skills.
• Demonstrated team collaboration and navigating different communication styles.
• Readiness to independently travel to local IBM clients and meetings – up to 10%
• You may work with any of the following technologies: Analytics, Artificial Intelligence, Cloud & Cognitive software, or Security.
• Preferrable experience and skills in enterprise software implementations/operation in 1 or 2 of these areas:
  • Enterprise Workflow
  • Integration technology e.g. Kafka, MQ, Rest API
  • Data Management
  • Data Science e.g. AI, Predictive
  • Security e.g. Threat Management, Access management
  • Observability e.g. application/performance management

How to apply

To apply for this opportunity, click the button "Apply on employer site" below. We will direct you to IBM Malaysia's official link for this hiring process. Be sure that you've read all of the requirements mentioned above.