Customer Services Delivery Specialist Intern null

About IBM Malaysia:

Since the 1960s, IBM has been actively developing local capabilities through alliances and business partners to build a robust ICT ecosystem.

IBM Malaysia’s expertise and contribution to nation-building have seen the company winning numerous awards throughout the decades. Recent industry recognition includes:

• Randstad: Top 10 most attractive employers in Malaysia
• Graduates' Choice of Award - Shared Services Category Top 5
• Malaysia's 100 Leading Graduate Employers in IT - Top 3 
• Life at Works Awards by TalentCorp - Outstanding Practice (Learning Platform)

According to IBM Malaysia, companies are rebuilding business models around digital technologies such as hybrid cloud and AI, thereby infusing greater intelligence into the core processes that underpin their business.

Your role:

Interns would be able to:

• Handle inbound and outbound calls & manage email queries
• Analyse requests and ability to make a judgment based on checklist/rules/policy
• Validation and audit of abnormal claims based on policy
• Route requests to appropriate departments based on policy and approval requirements
• Warranty Bills Verification
• Check and Validate warranty claims
• Request approval, and/or escalate to level 2 teams when required

Monitor and improve aging items by the following:

• Identify common errors and issues to the management team
• Resolve concerns and close pending claims by coordinating and chasing concerned parties
• Improve overall hold claims
• Warranty closing
• Pre-closing of warranty activity
• Warranty claims invoice management when/where required
• Address and ensure complete resolution of concerns and issues
• Ensure resolution is compliant with processes and closed on time

Salary & benefits:

The typical salary for Interns at IBM Malaysia is MYR 10800 per year.

Benefits:

• Paid Sick Leave
• Health Insurance
• Paid Holidays / Vacation
• Maternity & Paternity Leave
• Flex-Time / Flexible Schedule
• Optional Telecommute / Work from Home

Career progression:

Great talent needs to be cultivated. IBM invests in the next generation of diverse tech leaders through programs like P-TECH and ongoing partnerships with Historically Black Colleges and Universities (HBCUs).

As stewards of emerging technologies, IBM prioritizes identifying and mitigating bias. It is vigilant as it continues to use technology for good, with new solutions to address discrimination in the industry and society.

• Get a basic understanding of IBM organization and, business processes & high-performance culture
• An opportunity to engage in real assignments/projects
• Excellent chances to develop personal skills such as teamwork, communication
• A chance to fully integrate with IBMers and collate information about career direction
• The potential to build contacts to help with future placement

Work-life balance:

The Work-Life Balance at IBM is rated an A by 2921 employees.

Work culture is one of the best in the business. The company provides huge learning opportunities which its knowledge base. Free learning course in Udemy. Work-life balance is very good with work-from-home facilities.

The high paying salary and large bonuses, working with a variety of large companies as your clients, constantly learning, easy opportunity to move around within the company, work-life balance great.

Culture & vibe:

The workplace culture at IBM may vary from one location to another. While this might be true, most insiders are happy with the friendly culture. The appraisal system, though, is something that needs improvement. IBMers, the company’s term for its employees, tends to overlook the appraisal system due to its culture of continuous learning.

As a Be Equal Ally, it endeavors to expand, enable and ensure equality for everyone.

IBM is committed to providing equal opportunity and being a culture of transparency and trust. By giving diverse communities a voice, IBM creates an environment where everyone can advance. IBM believes in active engagement in global policy, including steps to address racial discrimination and social injustice.

About you:

• Students pursuing their Bachelor's Degree in Business Administration are encouraged to apply
• Internship period: May 2023
• Open only for active university students.
• Good communication skills
• Take ownership and accountability of work assigned
• Knowledge of additional languages such as Thai, Vietnamese and Indonesian is an added advantage

How to apply:

To apply for this role, simply click the "Apply" on the employer site button on the page to apply directly with IBM. Make sure to complete all the required fields and give thoughtful and considered answers.

Sources:

https://www.glassdoor.co.in/Salary/IBM-Kuala-Lumpur-Salaries-EI_IE354.0,3_IL.4,16_IM1100.htm

https://www.glassdoor.co.in/Benefits/IBM-Malaysia-Benefits-EI_IE354.0,3_IL.4,12_IN170.htm