Remote Support Engineer null

About Huawei Malaysia

Huawei Malaysia is a leading technology company that operates in Malaysia, offering a variety of products and services including smartphones, tablets, laptops, and networking equipment. The company has several manufacturing facilities in Malaysia and sells its products through various channels such as online stores, retail outlets, and authorized dealers.

Your role

As a Remote Support Engineer at Huawei Malaysia, you will be responsible for the following roles:

• Works as customer support engineer (CSE) based in Malaysia
• Troubleshooting and handling customer requests according to Malaysia TAC workflow and regulations.
• Accept Customer Requests, Respond to & resolve them quickly & effectively according to SLA.
• If assigned, participate in Projects & acceptance testing Inside/outside of Malaysia
• Participate in meetings /Presentations within the TAC organization to provide the technical perspective of the designated Product line.
• 24x7 Support on emergency issues (with shifts).

Training & development 

On its official site, Huawei Malaysia stated that the company provides well-structured training programs for its employees at different stages of their careers, such as onboarding for new employees, mentorship, position-specific training, and expert and management skills development. 

Career progression

Huawei Malaysia offers a wide range of career progression for students, fresh graduates, and experience. This position is for fresh graduates. If you are successful to be hired, Huawei Malaysia offers two career paths. they are the manager path and the expert path. Employees can choose either path or switch between them to find the right job. 

Work-life balance

Huawei Malaysia has embraced a hybrid working culture where most employees work flexibly whether at home, in the office, or at another remote location. The company reviews at Glassdoor, it also indicated that Huawei Malaysia has enough positive rates for work-life balance. It means that you can still enjoy your life outside of work.

Culture & vibe

Huawei Malaysia's organizational culture is centered around its vision and mission to connect every individual, household, and institution to a digitally advanced and intelligent world. The company values creativity, customer satisfaction, commitment, and honesty. It also encourages a culture of education and cooperation among its staff, providing them with various training opportunities and chances to collaborate with ecosystem partners. Huawei Malaysia also upholds intellectual property rights and adheres to local laws and regulations.

About you

If you are interested to apply for this role, you have to meet the following qualifications:

• Bachelor's Degree or above in Electronics Engineering (Majoring in Telecommunication preferred)
• Excellent interpersonal and communication skills
• Excellent written, verbal, and telephone communication skills are essential
• Mobile and flexible, willing to travel if and when required
• Willing to learn and resourceful.
• Strong knowledge of Core network products (IMS/CS/PS/USC)
• Team player with strong interpersonal skills who will interact with customers and field engineers on a daily basic.

How to apply

To apply to this position, click the "Apply on employer site" button on this page. We will direct you to Huawei Malaysia's official link for this vacancy. Make sure you have read all of the requirements mentioned above.