OSS Delivery Engineer (Operations Support System) null

About Huawei Malaysia

As a subsidiary of Huawei Investment & Holding Co. Ltd, Huawei Malaysia is a leading technology company that offers a range of products and services, such as smartphones, laptops, tablets, accessories, and smart home devices. Huawei Malaysia also provides digital solutions for various sectors, such as banking, education, healthcare, and government.

Your role

As an OSS Delivery Engineer (Operations Support System) at Huawei Malaysia, you will be:

• Responsible for Operations Support System (OSS)
  • a. HLD / LLD design (including use case design), user/resource/requirement data collection (requirement gathering),
  • b. Configuration/customization/deployment of the system (such as configuring the GUI & develop the script for enrichment/correlation, auto TT creation, auto diagnosis, auto TT closure, reporting, TT page, process design/orchestration;
  • rule analysis/design/configuration, custom APP design/layout/development, etc),
  • c. User Acceptance Testing (UAT),
  • d. Trial run, and
  • e. System maintenance.
• Be responsible for one or more of the OSS modules, such as Fault Management (FM), Performance Management (PM), ServiceDesk Management (SDM), Workforce Management (WFM), Reporting System, Predictive system, etc.
• Support customers for OSS system minor customization/development & fault troubleshooting, as well as performing software updates/upgrades during
• maintenance period.
• Understand the SOW of the contract and customer requirement, output or be involved to output OSS technical solutions, project delivery plans, control and monitor project implementation.
• Support the OSS sales team, and be responsible for reviewing the technical proposal and requirements.

Training & development 

Huawei Malaysia provides systematic training programs for its employees at different stages of their careers, such as New Employee Orientation, mentorship, position-specific training, and expert and management skills development. Huawei Malaysia also launched the Huawei ASEAN Academy, a dedicated training module that aims to nurture 50,000 Malaysian talents over the next five years in various businesses and technology sectors. (source:huawei.com)

Career progression

Huawei Malaysia offers two distinct career paths for its employees: the manager path and the expert path. Employees can choose either path or switch between them to find the right job. The company also provides opportunities for career development and learning through its training programs and courses, such as New Employee Orientation, mentorship, position-specific training, expert and management skills development, and Huawei ASEAN Academy. Huawei Malaysia also enables its employees to work overseas under business trips or relocation schemes. (source:career.huawei.com/glassdoor.com)

Work-life balance

The regular working hours in its office in Kuala Lumpur are 9 hours and a half each day (09:00 AM to 06:30 PM), from Monday to Friday). Work-life balance may differ based on the employee's role, project, and department, with some experiencing flexibility and enhanced productivity through remote work using Huawei devices. However, challenges such as heavy workloads, long hours, and cultural differences can impact work-life balance, requiring proactive management and communication. (source:thestar.com.my and jobstreet.com.my)

Company culture

Huawei Malaysia has a company culture that is driven by its vision and mission to bring digital to every person, home, and organization for a fully connected, intelligent world. This company values innovation, customer focus, dedication, and integrity. It also fosters a culture of learning and collaboration among its employees, providing them with various training programs and courses, as well as opportunities to work with ecosystem partners. Huawei Malaysia also respects and protects intellectual property rights and follows local laws and regulations.

About you

If you are interested to apply for this role, here are the requirements you need to meet:

Professional requirements

• Bachelor's degree or above in Computer Science, Software/Computer Engineering, or Telecommunication Engineering.
• Familiar with frontend application programming and backend application development skills (e.g. HTML, Javascript, Python & Ruby).
• Familiar with database principles, with basic data modeling capability.
• Familiar with integration protocol (e.g. CORBA, SNMP, SOAP/REST, etc).
• With knowledge of Operating Systems, Databases, & High Availability (HA)/Disaster Recovery (DR) Solution.
• Understand basic knowledge of Operations and Maintenance (Field Operation, NOC, Operation process).
• Be good at communication external and internal, and good at finding and solving problems.
• With good English verbal and written ability.
• Being Familiar with industry standards including eTOM and ITIL will be a plus.
• Having NOC or operations automation analysis, design, and implementation experience will be a plus.
• Fresh graduates are encouraged to apply

How to apply

To apply to this position, click the "Apply on employer site" button on this page. We will direct you to Huawei Malaysia's official link for this vacancy. Make sure you have read all of the requirements mentioned above.