Customer Relationship Officer null

About Hong Leong Bank Malaysia  

Hong Leong Bank Berhad is a regional financial services company based in Malaysia, with a presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. The Bank is technology-focused and emphasizes the development of financial capabilities to serve its clients across the five geographies. Hong Leong Bank Berhad (“HLB” or “the Bank”) is listed on Bursa Malaysia and forms part of the Hong Leong Group. Headquartered in Kuala Lumpur, the Bank has a strong Malaysian entrepreneurship heritage.

Your Role

Hong Leong Bank is seeking part-time Customer Relationship Officers to join its Contact Center. Reporting to the Team Manager, you will be focusing on direct customer service via telephone and taking ownership of each inquiry/complaint with proper follow-up, actions to ensure resolution does reach customer satisfaction. Successful candidates will provide constant contributions towards achieving service level and abandoning rate targets.

The primary responsibility of the role includes (but is not limited to):

• Servicing customers over the phone and practicing telephone courtesies at all times.
• Practicing quality in all aspects of the job to ensure customer satisfaction.
• Continuously striving to achieve and exceed agreed productivity and KRA targets in line with unit objectives.
• Ensuring good customer retention by providing excellent and professional services.
• Consistently cross-sell and upsell the group's financial products and services during customer interaction.

Training, Development & Rotations

Hong Leong Bank encourages a growth mindset in their employees by providing ‘anytime, anywhere learning and development opportunities. Hong Leong Bank empowers its people to continuously develop skills that equip them for ever-changing business and technological landscapes. It continues to attract, develop and retain the best talent while embracing the fundamental need to drive change so that they remain competitive, and the business thrives, providing growing employment opportunities. 

Compensation & benefits

The average salary for this role at Hong Leong Bank is MYR 39,600 to MYR 40,000 per year. (Source: Glassdoor)

• Payroll Account with high-interest earnings.
• Preferential Fixed Deposit rates.
• Preferential rates for Personal Loans, Auto loans,s and mortgages.

Career Progression

Hong Leong Bank believes its employees are their greatest assets. In an effort to continuously develop human capital, Hong Leong Bank offers an inclusive work environment for employees to develop their full potential and give back to the communities where they operate. Working with Hong Leong Bank gives employees the opportunity to do things that make a real difference in people’s lives.

Work-Life Balance

Hong Leong Bank creates an optimum and positive work environment that supports employee safety, promotes their well-being, and enables the work-life balance to create a healthy and engaged workforce. Hong Leong Bank has an overall rating of 3.3 out of 5, based on over 524 reviews left anonymously by employees. 64% of employees would recommend working at Hong Leong Bank to a friend and 57% have a positive outlook for the business. 

Culture & Vibe

Hong Leong Bank embraces diversity and cultivates an inclusive workforce providing access to a greater talent pool and attracting the best talents. A diverse and inclusive workforce provides equal opportunities and equal pay for the same work and fosters creativity and innovation, which is crucial to the business's long-term success.

Insiders described the HLB company culture as friendly and supportive, with management that's driven to lend a helping hand. This is crucial in a fast-paced and highly competitive banking industry where burnouts occur frequently: client-facing roles deal with heavy customer demands while backend roles have no room for error in crunching numbers. While long hours and heavy workloads are the company's common critiques, workers claimed to get by thanks to friendly colleagues.

About You

• Malaysian citizen.
• Students, fresh graduates, and retirees are encouraged to apply.
• Good communication skills in English and Malay, and the ability to communicate in Mandarin is an advantages.
• Resourceful, proactive, and able to work independently to produce high-quality technical or professional work.
• Basic PC knowledge, with the ability to quickly adapt to new software applications and training, will be provided.
• To work on weekdays (min 4 hours per day).
• Must be willing to work in Damansara City / Wisma Hong Leong / Menara Raja Laut / PJ City.

How to Apply

To apply for the position click on the "Apply on employer website" button on this page.

Hong Leong Bank's recruitment process includes the following process:

• Online Assessment.
• HR Interview.
• Technical Interview
• Offline assessment