Campaign Support Associate null

About Great Eastern Malaysia

Great Eastern Malaysia is one of the leading assurance in Malaysia. Great Eastern Life began its operations in 1908 as a branch office of The Great Eastern Life Assurance Company Limited. The Company was certified by The Malaysia Book of Records in 1998 as “The Oldest and Largest Life Insurer” in Malaysia.

Your role

In this role, you will be responsible for the following duties:

• Connect and upsell our products / services to potential customers via call / email / chat.
• Ask engaging questions to customers and listen to their needs for generating any new business sales.
• Gather and document customer information, payment methods, purchases, and reactions to products.
• Achieve sales target and presents the monthly report to the Telesales Manager.
• Always be updated with all existing / new products and proactively conveys to the customers.
• Actively be involve in marketing campaigns and activities.
• Collect premium payment (by Cash, Cheques, Credit Card, GIRO) and handle Bulk Payment submission by direct/indirect customers.
• Segregate and batch scanning request Slip(SRS) documents for scanning purposes.
• Check all proposals and relevant documents on PDPA, AMLA, FSA are all in order before submission for batching.
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlight any potential concerns /risks and proactively shares best risk management practices

Training & development

Great Eastern sponsors the talents for the LOMA (Life Office Management Association) training and examination and ensures high achievers are recognized, promoted, and nurtured to be the future leaders of tomorrow.  The company also provides various educational supports such as study leaves, examination subsidies, professional memberships, course fee assistance, and special salary increments upon successful completion of relevant courses or recognized papers through the Educational Assistance Programme.

Benefits

Refer to its official career website. Great Eastern Malaysia will provide the following benefits:

• Decent allocation of annual leaves
• Medical benefits for personal and family members
• Insurance coverage
• Retirement plans
• Allowance
• Optical and dental
• Subsidised gym memberships
• Maternity assistance

Career progression

This is a contract role. It is renewable on a 6-month basis and up to 2 years. Your performance and skill will be strongly considered in every renewable contract.

Work-life balance

Flexibility is the key practice at Great Eastern. It is committed to providing an inclusive and progressive workplace that allows you to integrate your work and personal life in a meaningful manner. The flexible working hours and dress code provide a malleable working environment that fosters collaboration, creativity, and productivity.

Culture & vibes

According to most reviews on other platforms, Great Eastern is the best place to build your career because the company has a positive culture. It is also a great company to work for because the manager is ready to help whenever needed. Moreover, there is no unprofessional public shaming by higher-ups if mistakes are made, and performance and advice for improvement are communicated in a respectful and professional manner. 

About you

To apply for this role, you have to meet the following qualifications:

• Fresh graduates are welcome to apply.
• Possess a Bachelor’s Degree in Marketing, Business Administration and etc. We welcome other field of studies too.
• Able to communicate effectively and has ideal customer service skills.
• Proficient in the English language (written and verbal) – crucial for communication via call / email / WhatsApp chat
• Able to work in a team and excited to play an active role in marketing campaigns / activities.
• Learn the importance of being patience, committed and having a flexible attitude.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

How to apply

To apply for this job, click the button "Apply on employer site" below. We will direct you to Great Eastern Malaysia's official link for this vacancy. Use "Campaign Support Associate (Contract)" in the keywords column or 2200016T in the job number. Read all the requirements carefully before applying.

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

Sources

The following sites were used in researching this page:

• greateasternlife.com/my/careers/employee/join-an-award-winning-team
• greateasternlife.com/my/en/careers/employee/employee-benefits
• glassdoor.com/Reviews/Great-Eastern-Malaysia-Reviews