User Experience Writer Intern null

About Grab Malaysia

Grab Malaysia was initially a taxi-hailing service but now has evolved into a leading super app in Southeast Asia, offering a wide range of services including ride-sharing, food and package delivery, and online payments. It aims to drive economic empowerment and improve financial inclusion across the region through its diverse suite of services.

Your role

Get to know the role

As a UX Writer Intern, you’ll learn all about how content goes from idea to implementation in a product design context. Here are some highlights to expect from your experience.

• Learn what UX writing is, and how to do it well
• Understand how the content we write gets localized into seven languages, and speak to Grab's Localisation Specialists to understand language nuances and needs in different markets
• Gain the opportunity to be immersed in a variety of projects across different workstreams, and in doing so, understand the unique challenges faced by various tech families
• Be actively involved in reviewing and writing content that will eventually be seen by millions of users

Grab's team of experienced UX Writers will also serve as a rich source of knowledge and support throughout your journey with them. You’ll also have plenty of chances to interact with many different stakeholders within the organization and emerge with a more holistic view of the business.

The day-to-day activities

• Learn the principles and fundamentals of what good UX writing means
• Shadow your mentor: attend meetings and reviews with various project stakeholders, participate in ideation sessions and discussions 
• Review and write content for new and ongoing projects as discussed with your mentor
• Provide additional support to other content designers if necessary
• Actively participate in content team meetings and initiatives
• Learn what the content creation and localization workflow is like
• Be immersed in the end-to-end content creation process; identify and document areas of improvement and suggestions for a more efficient/effective workflow
• Gain exposure to various work streams and tech families, understand the unique needs, priorities, and challenges faced
• Learn how to collaborate with and manage business stakeholders and leaders in delivering a best-in-class product
• Take part in research, focus groups, and user testing sessions, and develop an appreciation for how user feedback impacts the work that we do
• Learn how to apply research and data findings to improve our content

Training & development

Join Grab Internship means you will get a perfect opportunity, which means an equal opportunity. You will be engaged in real projects guided by Grab's professional and skilled mentors. There will be a steep learning curve with a very fast-paced working rhythm where you will be able to learn new things every day. 

Benefits

In addition to the monthly allowance, interning at Grab will give you a lot of benefits. Here are some key points:

• Flexibility: Grab emphasizes a work culture that allows for flexibility, giving you the time to balance work with personal life, family, friends, or hobbies.
• Potential and Opportunity: The company focuses on unlocking your potential and matching it with opportunities to create impactful work.
• Community Service: You can participate in “LASA day” (Love All Serve All), where you can volunteer and help local communities.
• Learning and Growth: Grab is committed to fostering an environment of continuous learning and growth, encouraging interns to embrace new challenges.
• Diverse and Inclusive Culture: With a global presence, Grab offers a chance to work in a diverse and inclusive environment, making connections that last a lifetime

Career progression

Although there is no clear statement regarding the career level you may achieve after you complete this internship program, it's common for top interns to be considered for future hiring. In addition, working experience at Grab will certainly have a big impact on your career journey. 

Work-life balance

This technology-based company is known for its flexibility so the work-life balance will never be a problem when you work here. The flexible working hours will require 9 hours a day, with a 1-hour break for lunch (8 working hours effectively). Additionally, to make the work more fun, you can also access the office facilities such as the playground (where you can play games and sports like badminton, tennis, and even scuba diving!), play music, and feast with friends.

Company culture

At Grab, the teams know how to mix work and play. They're big on team-building events, outings, and celebrating wins. Whether grabbing a coffee together, having virtual hangouts, or enjoying a casual chat, connection is at the core of their day-to-day life.

About you

This opportunity is only for students who must be able to commit for at least 3 months or up to 6 months for an internship. To apply for this role, you must have the qualifications below:

• Undergraduate in the arts, humanities, social sciences, design, communications, marketing, or other relevant courses
• A keen interest in how language shapes the world and our experiences
• Proficient in Google Suite (Docs, Slides)
• Knowledge of design tools such as Figma or prototyping tools like Maze is a plus

How to apply

Please specify your internship durations on your resumes - failure to do so may affect your candidature.

Here’s what Grab's hiring process looks like:

• Online application
• Phone or video interview
• Assessment/technical competency interview
• Offering

Sources

We gather information on this page based on the sources below:

• grab.careers
• grab.careers/en/life-at-grab/its-all-life/
• grab.careers/en/why-join/