Intern Quality Assurance Specialist (MEX) null

About Grab Malaysia

Tan and Tan Hooi Ling introduced the "My Teksi" app in Malaysia in 2012 to make taxi rides there secure. GrabTaxi changed its name to "Grab" in January 2016 and unveiled a brand-new logo. To facilitate smooth communication between passengers and drivers and to interpret messages when the default dialects of the driver and passenger disagree, Grab implemented the "GrabChat" in-app instant messaging tool in October 2016. Grab introduced its rewards program, GrabRewards, and its taxi and car-sharing services, GrabShare, in December 2016. Grab introduced the GrabCoach service in February 2017, and Grab created GrabFamily for small children under 7 years old in March 2017. After that month, Grab introduced JustGrab, a flat-fare structure with fewer restrictions.

Grab’s ambition is to build a trusted and secure marketplace where entrepreneurs and consumers can participate and thrive with peace of mind. As millions continue to rely on Grab daily, safety remains its top priority.

Over the years, Grab has expanded its offerings across Southeast Asia to include deliveries, mobility, financial services, enterprise, and others—all through one superapp. These services connect consumers from all walks of life with everyday entrepreneurs, providing delightful experiences and fulfilling the everyday needs of millions across 428 cities and 8 countries.

Your Role

You will help the organization to identify and investigate in an unbiased manner and execute fair action on validated feedback from its driver-partners and delivery partners to create a safer platform for everybody.

Responsibilities:

• The incumbent is responsible for the smooth operational processes that its driver-partners and delivery partners will experience when they interact with the Grab platform across the contact center touchpoints via digital or conversational.
• To investigate and compile findings from feedback received by their consumers on drivers’ performance & behavior.
• Confident in having conversations with its driver-partners and delivery partners.
• Responding accurately to inquiries on the Zendesk platform.
• Be able to execute accurate basic admin tasks and have a healthy utilization knowledge of Microsoft Excel & Google Drive Documents.
• Support any other ad hoc task assigned by superiors.
• Shift work schedule 9 am to 6 pm / 1 pm to 10 pm, Including weekends.

Training, Development & Rotations 

Grab is a big fan of potential and so they like to match it with opportunity. That’s when a job becomes a career and when that career takes off. You’ll get the opportunity to grow your skills while you solve real issues across the region – changing your own life and those of people around you, for the better.

Grab starts and ends with the inclusivity of opportunity. Grab is committed to designing and building accessible experiences for everyone – ones that work with assistive technologies and meet the standards set by the Web Accessibility Initiative.

Compensation & benefits

The average annual salary of an intern at Grab is  MYR 10,000 to MYR 12,000 per year

Benefits:

• Insurance Plan.
• Paid Sick Leave.
• Medical Insurance
• Leave benefits
• Retirement Plans
• Vacation Time Off

Career Progression

If you work at Grab, you'll be a part of a group that values every facet of life and encourages people to develop their potential as well as take advantage of chances. Along with making new friends, learning skills that will change your life, and working at Grab, you can be sure that your efforts will have an impact on millions of people throughout Southeast Asia.

Work-Life Balance

The work is Grab’s passion, but it’s not the be-all and end-all of life. So they make sure there’s plenty of room for a bit of fun as well. You’ll get to know your team, be a part of their lives, and hopefully even count them as your friends - because that’s what life’s all about.

Culture & Vibe

The Grab Way and inclusive culture will help various Grabbers create superior products and services for the community, according to the firm. The organization is dedicated to cultivating diverse teams and fostering an inclusive environment that encourages all Grabbers to give their best work. It also celebrates each other's viewpoints and experiences. Integrity and ethical behavior in the workplace are essential to Grab's objective to promote financial empowerment for all.

About You

• Currently pursuing a Diploma/Degree in any field.
• Open to students at all years of study, with priority given to final-year students.
• Willing to commit min 8 weeks up to 3 months.
• You should possess strong communication skills and attention to detail.
• You should be agile and able to work in a fast-paced environment, with excellent time, presentation, and project management skills.
• Having a positive attitude and can-do spirit is critical.
• Come across as fun, easy-going, vibrant, and creative.
• Must be eligible to work in Malaysia.

How to Apply

To apply for the position click on the "Apply on employer website" button on this page.

 Grab Malaysia's recruitment process includes the following process:

• Online Application.
• Personal Interview
• HR Interview
• Onboarding