Global Service Desk Associate null

About Foodpanda Malaysia

Established in 2012, Foodpanda Malaysia emerged as a key player in the on-demand international food delivery service. Experiencing significant growth over the past three years, the company has become a prominent name in the industry. Originally accessible in the Klang Valley and Penang region, Foodpanda has since expanded its services nationwide, reaching even East Malaysia. Boasting a workforce of over 300 employees, a fleet of 30,000 riders, and partnerships with more than 25,000 restaurants across Malaysia, the company is actively positioning itself as a leader in the delivery sector.

Your role

As a Global Service Desk Associate at Foodpanda Malaysia, you will be responsible for the following tasks:

• Serve as the first contact for all users in APAC who need IT assistance over the company's support channels such as Jira Service Desk (JSD), Slack, email, etc.
• Perform remote troubleshooting using different diagnostic techniques and pertinent questions to resolve hardware, software, or system access tickets.
• Provide quick resolution and excellent customer service while properly recording all tickets and their resolution in the ticketing tool (JSD).
• Where necessary redirect tickets to local country IT or the next level of support personnel (L2/L3/Service Owner).
• Provide feedback and suggestions to improve procedures and processes.

Training & Development

Employee reviews on the other sites consistently commend the management for their excellent training programs and guidance, underscoring the commitment of Foodpanda Malaysia to fostering the professional growth and development of its workforce.

Benefits

@foodpanda_my In our adulting era✨ #lifeasapanda #foodpandamalaysia #fypシ #tiktokmalaysia #imsomature ♬ original sound - foodpanda Malaysia

In general, Foodpanda Malaysia is known for providing benefits beyond competitive salaries, such as:

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Opportunity to work in a fast-growing and global company.
• Free food, health and dental insurance, and learning and development opportunities.

Career Progression

Foodpanda Malaysia is consistently praised by employees on other platforms, being recognized as a good company that offers excellent benefits and ample opportunities for career growth. The positive sentiments expressed in these reviews highlight the overall satisfaction and appreciation among employees for the company's commitment to providing a rewarding and supportive work environment.

Work-life Balance

At Foodpanda Malaysia, maintaining a healthy work-life balance is a priority for all employees. This commitment is evident in the practice of ensuring that everyone starts and leaves work on time. This dedication to work-life balance contributes to a positive and supportive workplace culture, emphasizing the well-being of the team. In essence, Foodpanda Malaysia strives to create an atmosphere where employees can achieve professional success while enjoying a fulfilling personal life.

Company Culture

The company culture at Foodpanda Malaysia is characterized by shared values that bring together a team of driven, talented, and passionate individuals. In this vibrant and fast-paced environment, they are constantly seeking employees who embody these qualities. In exchange for their dedication, employees can expect to thrive in a challenging, dynamic, and strongly collaborative setting. The company provides ample support at every stage, fostering an environment where individuals can cultivate and advance their careers.

About You

To be considered for this position, you must satisfy the following requirements:

• Minimum of 1-2 years experience in IT helpdesk or IT service desk functions. Fresh graduates with an agile learning mindset are welcome to apply. 
• You are a great team player who knows how to solve complex issues in conjunction with others.
• Ability to work independently under pressure and tight deadlines while navigating a fast and changing landscape.
• Customer service oriented, cool-tempered, and have a problem-solving mindset.
• Knowledge of Windows & Mac operating systems, JIRA Service Desk, Confluence, Google Workspace, and Slack are highly desirable.
• Background in fast-paced, entrepreneurial, startup/tech environments preferred.
• Fluency in English (our corporate language) and great communication skills.
• Proficiency in Mandarin is required as the role will be supporting HK / TW markets. 

How to apply

To apply to this position, click the "Apply on employer site" button on this page. Prosple will direct you to the official link for this vacancy. Make sure you have read all of the requirements mentioned above.

Source

Here are the sources used on this page:

• foodpanda.my/contents/about
• careers.foodpanda.com/life
• glassdoor.com/Reviews/foodpanda-Reviews