MS Automated Operations Engineer null

About this opportunity:

We are now looking for a MS Automated Operations Engineer to secure the coordination, support, management, and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level.

What you will do:

• 1st level Incident Management
• Proactive monitoring and alerting L2 teams.
• Supervise and respond quickly and efficiently to requests received through the monitoring tools as per the SLA defined in the process.
• Forward technical support issues that cannot be addressed by the L1 team to the appropriate technician (Level 2 or Escalation Team).
• Document internal procedures.
• Work in shifts in a 24/7 support team.
• 24x7 proactive monitoring of Could Infra for NFVi, CNIS, Telecom BSS Stack including CRM, Billing Application, Charging Application, Mediation and Activation, Order and, Catalog System, etc Telecom OSS platform.
• Infrastructure of Operating Systems, Server, Storage, Networking equipment at minimum
• Monitoring includes telecom services and components alerts configured in the IT Service Management tool and escalating the same to the concerned resolver group based on the reference document provided by the stakeholders
• Issues and Follow up with the Resolver Grouper team specified in the Service Management Tool
• Prior experience delivering the Industry-standard any industry standard Service Management suite as Service Now, BMC, and Manage Engine etc. is required.
• Prepare and maintain Documentation, Reports, and provide follow-up stain-time identified tasks
• On time Issue and Reporting of alerts according to Incident Management process
• Experience of coordinate problems, Customer, Incident, Problem and Change Managers
• Experience of carrying out the technical tasks from the defined standard operating documentation
• Performing health check of in-scope system as per standard HC procedure provided by L2
• Perform end-to-end system audit (technical) as per the standard technical audit documentation provided by L2

You will bring:

• University degree in Electrical/Electronic Engineering, Telecommunications, Computer Science or equivalent experience in a related field
• 0-2 years of experience in an IT Telco as Level 1 Engineer will be advantage
• Delivering Results & Meeting Customer Expectations
• Understanding of SLA (Service level Agreement) concept
• Advanced understanding and development experience of web service, soap protocol