Technical Support - Vietnam Speaker null

Job Description:

Responsibilities

• Successfully resolve hardware and software technical issues from incoming internal or external businesses and end user's contacts
• Respond to service, product, technical, and customer- relations questions
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Evaluate unique or complex installations or configurations and make recommendations for resolution.
• Articulate clearly in writing and verbally.
• Engages team members for support as required to ensure internal or external business and end users/clients' SLA demands are met.

Education and Experience Required

• Diploma or bachelor’s degree
• 0 to 2 years experience in relevant technologies and customer environments; Open to fresh graduates

Knowledge and Skills

• Excellent verbal and written communication skills in VIETNAMESE to support VIETNAMESE customers
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem-solving skills.
• Software and hardware knowledge of computing, storage, and peripheral devices.
• Understanding of case management databases and tools.
• Superior customer service skills.
• Phone and remote support experience.
• Willing to work on shifting schedule