Technical Support - Japanese Speaker null

About DXC Technology Malaysia

DXC Technology is a Fortune 500 global IT services leader.  It has more than 130,000 people in 70-plus countries entrusted by its customers to deliver what matters most. It uses the power of technology to deliver mission-critical IT services that drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging, and corporate citizenship.

Your role 

Job Description:

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end users
• Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Evaluate unique or complex installations or configurations and make recommendations for resolution.
• Articulate clearly in writing and verbally.
• Engages team members for support as required to ensure internal or external business and end users/clients' SLA demands are met.

Training, development & rotations

DXC invests in the progress of its employees through various training programs like :

• DXC University - online learning platform
• DXC Onboarding
• DXC Technologist Reskilling
• DXC Global Innovation and Delivery Centers
• SheLEADS@DXC
• DXC Technology Awards and DXC Tech Honors

Salary & benefits

DXC Technology maintains an array of programs designed to support the health and financial wellness of you and your family, both at home and in the workplace. 

Benefits

• Insurance
• 401K Plan
• Vacation &Paid time off
• Free lunch or snacks
• Professional development.

Career progression

DXC is a workplace where employees are encouraged to embrace and lead change, and to work together to evolve and solve. Those who thrive are innovators and creators, challenging themselves and their colleagues to deliver outstanding results. DXC is a company that:

• Industry and technology experts conquer problems that others shy away from.
• It maintains technology independence, so it can do what’s best for the clients.
• Talented people seize change as an opportunity to accelerate their careers.
• Personal ambition is balanced with a spirit of collaboration.
• It invests in you as you invest in yourself.

Culture & Vibe

DXC Technology is truly a global company that believes in equality. The inclusive culture powers its results, and together, drives the world's most innovative technology. It is proud of its inclusive and diverse culture. It harnesses the unique contributions of the people to give it the edge. It values every idea and the person behind it.

About you

Education and Experience Required

• High School: completion of post-primary level education before University study. Typically certified by a diploma (i.e., H.S. diploma, "A" levels (U.K), Baccalaureate (France), etc.).
• 0-1 year experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Knowledge and Skills

• Excellent verbal and written communication skills in the Japanese Language (JLPT N1, N2, N3) to be supported.
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem-solving skills.
• Software and hardware knowledge of computing, storage, and peripheral devices.
• Advanced proficiency with case management databases and tools.
• Superior customer service skills.
• Phone and remote support experience. E-support experience.

How to apply

Submit your application by clicking the “Apply on employer site” button below.

Source

https://www.glassdoor.com/Salary/DXC-Technology-Salaries-E1603125.htm