Graduate Trainee- Service Desk English Speaker null

About DHL Malaysia

In the late 1960s, a California law student called Larry Hillblom got a part job working as a courier for an insurance company. After graduating, he decided to start his own courier company and convinced two friends, Adrian Dalsey and Robert Lynn, to partner with him. Like its counterparts in 220 other countries, the Australian DSC “provides customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value-added services, and lead logistics provider services”. DSC is now the global logistics leader and counts many of the world’s biggest companies as its customers. Deutsche Post DHL Group had revenues of €3.5 billion in 2016.

Your Role

Service Desk is responsible for Service Desk, Centralized Access Management, and Desktop Support services with service delivery locations in the Czech Republic, Malaysia, Germany, and Costa Rica. Key focus areas include continued consolidation of Service Desk services for the Group, Problem Management, support service automation, and tools consolidation.

WHAT YOU WILL DO

 Act as a single point of contact for phone calls and E-mails from staff regarding IT issues and queries 1st and 2nd line support - troubleshooting of IT-related problems from in-house software to hardware, such as Laptops, PCs, and Printers

• Receiving, logging and managing calls from internal staff via telephone and E-mail
• Maintain an Asset Database and track changes
• Troubleshoot basic network issues
• Escalate unresolved calls to the infrastructure support team
• Log all calls in the Service Desk Call Logging system and communicate progress in a timely manner
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Create user accounts, reset passwords, and create groups

APPLICATION YOU WILL USE:

• Microsoft Lync – Skype for Business
• Microsoft Outlook
• Active Directory
• Service Now ticketing system
• IT troubleshooting skills
• Service Desk Call logging system

Training, Development & Rotations 

When launching a recruitment drive, make as much use as you can of the job specifications that you already have on file. But do look carefully at the skill sets needed, and decide which are crucial and which are just ‘nice to have. DHL spent a lot of time looking at how to better meet the needs of the organization and embed development activities in the culture of recognition. So, DHL has been piloting a new program for the employees who work as supervisors in hubs. Handpicked supervisors from all over the world come together in one destination to learn about new ways to apply themselves in their work and leadership.

Compensation & benefits

The average salary for this role at DHL Malaysia ranges from MYR 35,000 to MYR 38,000 per year. (Glassdoor: Source)

WHAT YOU WILL GET FROM DHL

• Great team of IT professionals with global working exposure
• On-going professional and technical training and certifications 
• A multicultural environment in modern offices  
• Smart casual everyday
• Global internal job opportunities available within DPDHL
• Unlimited Outpatient Medical   
• Home office possibilities

WHAT IS THE PLUS POINT (S) 

• Customer service experience

Career Progression

Whether you're looking to join as a graduate or start your journey earlier, DHL wants you to stay with DHL and grow with DHL, to keep learning and build a successful long-term career.

Fortunately, the scale and scope of business mean DHL can offer you all the support and opportunity you could ever wish for, together with a level of stability and security few other organizations can match. 

Depending on where your talents and interests lie (and where in the world you are based, of course!), DHL is sure to have a graduate development program that's perfectly suited to you. Alternatively, if you'd prefer to jump straight into a regular, full-time job, DHL offers plenty of direct entry roles too.

Still in education and considering your options? There's a world of opportunities at DPDHL. Join DHL for an internship and you can gain valuable, real-world experience while you study for a degree

Work-Life Balance

DHL Express is an employee-centric organization that has policies designed to genuinely benefit all. Multiple employee engagement activities and unique events help in bonding and lighten the mood. Management has multiple training and development programs in place.

A healthy work-life balance is something DHL strives to achieve. After all, while work is important for self-esteem and gives DHL drive, purpose, and a reason to get up in the morning, it shouldn’t dominate and define every aspect of people's lives.

All progressive employers worth their salt have recognized this, and introduced flexible practices and better technology to allow their employees to work remotely, should they choose to do so. It has rated 3.8 stars for work-life balance. (from Glassdoor reviews)

Culture & Vibe

As a global business, DHL sees strength in diversity. Not just in terms of gender, race, religion, age, disability, sexual orientation, national origin, or any other characteristic protected under the law. But all the differences that make unique individuals. That cultural diversity is perhaps most evident each year during Global Diversity & Inclusion Week when thousands of participants in every area of the business take time out to celebrate and share their culture with colleagues through internal social channels.

About You

You will need to possess the following essential qualities and skills:

• Fresh graduates and postgraduates are welcome from top technical and non-technical universities. 
• Recognized Degree in IT; Computer Science; Software Engineering, Finance, Business Information Technology, or relevant fields
• Above 3.0 CGPA / Second Class Upper (Hons)
• Less than 1 year of working experience
• Basic knowledge of Unix /Linux-based systems but has to show interest in this area of expertise
• Basic Database skills + SQL (Informix, Oracle)
• Basic programming skills in any programming language
• Basic Microsoft Windows OS operation
• Highly self-motivated team player with good analytical and conceptual thinking, results-driven with initiative and good negotiation skills
• An all-rounded individual with a deep interest in the IT industry who enjoys challenges and strives to work with professionals in the IT industry globally
• Able to quickly absorb professional knowledge, good in problem-solving, contribution, and leadership
• Eagerness to take responsibility for complex processes and ability to multitask
• Excellent verbal and written English

How to Apply

To apply for the position click on the "Apply on employer website" button on this page.

DHL recruitment process includes the following process:

• Online Application
• Video Interview
• Personal Interview.
• Assessment Centre