CS Intern null

About DHL Malaysia

DHL Malaysia is a part of the DHL Global network. Today, the giant company is the world's leading logistics company. The company's 600,000 people in over 220 countries and territories work every day to help customers cross borders, reach new markets, and grow their businesses.

Your role

In this role, you will perform day-to-day arrangements and handle customer requests under the Airfreight Import Customer Service team. The detailed tasks would be as follows:

• Acts as key contact for allocated customers
• Accepts and processes orders for handover to Operations
• Stays informed on shipment and exception status for allocated customers
• Proactively informs the customer of shipment status and exceptions
• Provides spot quotations and performs up- and cross-selling on inbound customer calls
• Passes on leads to Sales
• Handles customer inquiries
• Handles customer requests about Go Green topics
• Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions
• Acts as the first contact point for customer claims for notification and reception of claims and respective document collection
• Develops relationship with allocated customers
• Participates in joint Sales visits if necessary
• Accepts all orders (from customer or overseas office) and processes them for handover to Operations
• Proactively informs the customer of the shipment status, and exceptions and provides intermediate updates on an incident solution
• Provides spot quotations and closes contract
• Performs up- and cross-selling (inbound calls) for existing customers and passes on leads to Sales
• Takes and handles customer inquiries, e.g. Track and Trace
• Takes customer requests about Go Green topics and informs Regional GoGreen Head
• Review reports (generated by the Performance Reporting & Exception Specialist) and send them to the customer
• Takes and registers all customer complaints
• Drives solution of customer complaints by solving them directly or assigning tasks to other function
• Acts as the first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
• Takes and processes customer feedback and asks for CS-related feedback (e.g. follow-up on complaint handling)
• Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates

Training & development

We don't get specific information related to the training format for this internship. However, in general, DHL's HR team has a program that certifies every new joiner as an international specialist, making sure that all its colleagues have a deep understanding of the company, business model, vision, values, and culture. As stated by the DHL Executive Vice President of HR Global, the company believes anyone could rise high within DHL, no matter where they start. This company uses a mixed learning format for the employees' training & development using face-to-face courses and online methods.

Benefits

Aside from getting paid, in this internship, you will also get a lot of benefits such as below:

• The chance to work on live projects
• Gain a fantastic insight into DHL business
• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program

Career progression

Each local internship at DHL offers a fantastic insight into the company's business and a chance to gain the real-world experience you need to complement your studies. For many, these local internships have proved to be the perfect stepping stone to a successful career with DHL. 

Work-life balance

The regular working hours at the head office are from 08:30 AM to 08:30 PM or 9 hours long which usually has a 1-hour break for lunch. In addition, to provide a better work-life balance, DHL also allows you to choose any day for your vacation from earned public holidays (Saturday and ad hoc) and to have home-office possibilities.

Company culture

Working at DHL is awesome, the company cherishes the people, provides employees with chances to succeed, and combines these things to lead toward outcomes. You'll be collaborating with individuals who take pride in doing tasks precisely the first time, have a can-do attitude, and have a positive approach to life.

How to apply

To apply for this position, click the "Apply on employer site" button on this page. We will direct you to DHL Malaysia's official link for this vacancy. Please be sure that you have read all of the requirements mentioned above.

Sources

The following sources were used in researching this page:

• dhl.com/global-en/home/press/press-archive/2021/dhl-express-is-the-number-1-worlds-best-workplace.html
• dhl.com/my-en/home/supply-chain/about-us/careers-at-dhl-supply-chain/dhl-supply-chain-career-opportunities.html
• careers.dhl.com
• glassdoor.com/Reviews/DHL-Kuala-Lumpur-Reviews-EI_IE650250.0,3_IL.4,16_IM1100.htm?filter.iso3Language=eng