Digital (Salesforce) Graduate Analyst Program null

Your role

This role sits within the Customer team of Deloitte Southeast Asia, which is a part of Deloitte that uses technology and creativity to better connect the customer with the business. Better known as Deloitte Digital, they use emergent technology to imagine, deliver, and run entirely new business futures. They create innovative ventures, digital platforms, and more meaningful experiences. 

Work you’ll do:

You will be part of the structured Deloitte SEA Graduate Analyst Program and be given a personal coach, the opportunity to undergo a 2-week intensive boot camp training aimed at equipping you with the skillsets necessary to excel, and opportunities to gain regional exposure by traveling across SEA as part of project assignments, and other professional development opportunities.

As part of the Sales & Services team, you will leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance the client's customer relationships with immersive experiences powered by leading digital arts. Eighty percent of the customer moments that make up their brand happen in the sales and service experience. Deloitte not only helps their clients to make those memorable for their customers, but they integrate their whole business around those moments - whether it's a trip into their supply chain, logistics, and fulfillment, or advancing the customer mindset of their employees and partners. 

Responsibilities:

• Collecting and understanding client business and technical requirements
• Developing techno-functional solutions within Salesforce - with a focus on Sales and Service.
• Training clients on how to use Salesforce Solutions and serving as the subject matter advisor on the Salesforce - Cloud for Customer, Sales Cloud, and Service Cloud platforms. 
• Interacting with internal, client, and partner stakeholders 
• Participating in solution design, implementation, and systems integration.
• Contributing to overall deliverables
• Supporting project team on ongoing project activities to ensure the project is delivered on time, on budget
• Continuously engage and follow up end-to-end customers' journey

Your role as a leader:

• Demonstrate a strong commitment to personal learning and development.
• Understand how the daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients, and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

About you

Requirements:

• Available to commence work in October 2024
• Strong academic performance in Business, Engineering, Computer Science, IT, or related field
• In your final year of study or recent graduate between 0-2 years of work experience
• Able to run workshops to define requirements and use cases 
• Experience in capturing business requirements
• Understanding of CRM processes (e.g. Sales Transformation and Service Excellence best practices, use cases, architecture principles)
• Able to carry conversations as a consultant with different levels of stakeholders. 

Benefits

Here are the benefits for employees at Deloitte:

• Generous Annual Leave: Provides ample time for rest and rejuvenation.
• Comprehensive Medical and Insurance Coverage: Offers peace of mind with extensive health benefits for employees and their families.
• Flexible Work Arrangements: Supports balancing professional and personal commitments through tailored work schedules.
• Wellness Programs: Promotes physical and mental well-being with regular wellness initiatives.
• Social and Sports Events: Encourages participation in company-wide activities to foster community and work-life integration.
• Work-Life Integration: Demonstrates a strong commitment to achieving a healthy balance between work and personal life through various initiatives.

Training & development 

This program will allow you to develop core consulting skills and business acumen whilst gaining access to a wide scope of training and development activities. In addition, you will have an opportunity to work with like-minded people and gain exposure to a variety of projects within the chosen business area. You will be at the center of it all, performing research, data analysis, and modeling to tackle complex business problems. In addition, you will contribute directly to the development of proposals, presentations, and publications.

Career progression

At Deloitte, graduates get to develop in their own way, playing to their strengths and creating unique work experiences. They also get leadership training, preparing them for success in any industry they choose.

Sources

The following sources were used in researching this page:

• deloitte.com/my/en/pages/careers/articles/benefits.html
• deloitte.com/my/en/pages/careers/articles/graduate-program.html
• youtube.com