IT Service Desk – Korean Language Proficiency null

About Cognizant

Cognizant is an American multinational technology company that provides business consulting, information technology, and outsourcing services. Over the past 25 years, Cognizant now has more than 349,000 employees worldwide, $18.5 B total revenue, and 194th in the 2022 Fortune 500 ranking.

Your role

As an IT Service Desk, you will have the following tasks and responsibilities:

• Handle L1/L1.5 calls originating from customers and clients.
• Handle calls related to password resets, under-access provisioning, release of HW/SW, network and wireless connectivity, general IT (including POS systems, printers, scanners, displays) troubleshooting, etc.
• Create & Update Knowledge Document.
• Work with the L2 team on improving L1/L1.5 Resolution.
• Perform approved L2 troubleshooting steps.

Training & developments

Some employees of Cognizant Malaysia said that the training system of Cognizant is fairly good. You can get training & support every time as required with good leaders who guide and support their team members. (source: Indeed)

Compensation & benefits

According to another career website, an employee of the IT division such as the IT Service Desk at Cognizant Malaysia will get a salary of about MYR 60,000 - 65,000 per year. Besides getting a salary, an employee will also get other interesting benefits such as health insurance, annual leave, dental claims, optical claims, internet claims, etc. (source: Glassdoor)

Work-life balance

The company makes sure that employees have a work-life balance. An employee shares his experience that the project he works on is quite flexible and not much challenging, plus WFH brings him a great work-life balance. (source: Indeed)

Company culture

Based on employee reviews on another career website, the majority of them explain that the company culture is fairly good. A former employee shares his experience with the company culture at Cognizant Malaysia, he had a good boss and team so was such a good journey for him. (source: Glassdoor)

About you

If you are interested in applying for IT Service Desk at Cognizant Malaysia, you must have the following qualifications:

• Degree or Diploma holders, fresh graduates are welcome.
• Must be proficient in writing, reading, and speaking the Korean language.
• Preferable experience in supporting IT hardware, IT Equipment Refresh, new application rollout support, printers, scanners, displays, retail store level software support, etc.
• Technical proficiency with MS operating systems and MS suites, desktop, and mobile applications.
• HW/SW troubleshooting skills preferably in retail store POS (Point of Sale) systems.
• Network connectivity, dial-up, and wireless systems troubleshooting skills.
• Work experience with Global clients (preferred).
• Strong knowledge of operations/service delivery and ability to manage critical situations with minimum supervision.
• Willing to work in a 24x7 environment.
• Understanding Contact/call center metrics.
• Customer service-oriented with a problem-solving attitude.

How to apply

If you want to apply for this opportunity, simply click the "Apply on employer site" button on this page. We will direct you to Cognizant Malaysia’s official link for this vacancy. Make sure you have read all of the requirements mentioned above.