Content Reviewer null

About Cognizant

Cognizant is an American multinational information technology services and consulting company. It is headquartered in Teaneck, New Jersey, United States. Cognizant is part of the NASDAQ-100 and trades under CTSH.

Your role

In this role, you will have the following duties and responsibilities:

• Moderate content to ensure an accurate and precise decision is applied in the online space in compliance with the client’s policies and guidelines
• Gaining full understanding and in-depth knowledge of client policies and guidelines
• Willing to work in a 24x7 environment
• Reviewing user-generated content and editorial-generated content including but not limited to text, images, audio, videos
• Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
• Identifying improvement opportunities and solutions to problems
• Analyze and identify content that is not in compliance with requirements and flag it for action in a timely manner
• Review the reported content within agreed turnaround times and standards of quality
• Recognize trends and patterns, and escalate issues outside of the established policies
• Use market-specific knowledge and insights to spot and scope solutions to improve the support of the user community
• Ensure meeting daily KPIs
• Ensures that the process is followed correctly in Service Operations
• Ability to learn to work with customer internal tools
• Maintain a high degree of confidentiality while meeting strict deadlines

Training & development

In general, if we refer to its official global website, Cognizant is passionate about providing associates with opportunities to build valuable capabilities and successful careers. The company has Cognizant Academy, career development tracks, and other training and education programs that empower its staff to reach their full potential. (source:cognizant.com) Meanwhile, based on Cognizant Malaysia's employees' reviews, the company will train the new workers for about two months before getting hands-on real working projects. (source:glassdoor.com)

Compensation & benefits

Based on another source, the role of Content Reviewer in Cognizant Malaysia may earn a salary that ranges from MYR 36,000 to MYR 48,000 annually. (source:glassdoor.com)

The benefits you may get include:

• Health insurance
• Medical care, dental & optical
• Annual leave
• Internet claim (for those working from home)
• Other allowances

Career progression

Overall, referring to Cognizant Malaysia's employees' reviews online, the company gives a lot of opportunities to develop. You will be assigned to multiple clients and projects that will improve your skills and experience. The pace of progress is determined by your ability to lead clients to solutions, help your colleagues succeed, and develop and share knowledge. (source: firsthand.co)

Work-life balance

The regular working hours in Cognizant Malaysia's head office are from 9 AM to 6 PM, Monday to Friday. As stated in the advertisement, in this position, you are required to be willing to work in a 24x7 working environment, full-time. So, it's likely that you will work in shifts and have rolling holidays.

Company culture

Cognizant defines its company as a high-performing team with heart. Its diverse community of 300,000+ people is working together to help transform the companies the world relies on. And when the team is not developing game-changing digital solutions for clients, they're improving lives elsewhere by volunteering in local communities, fostering inclusion through employee affinity groups and so much more.

About you

To apply for this role, you must have the main qualification below:

• Degree or Diploma holder in any field
• Excellent written, reading & spoken communications skills in Thai, Vietnamese, or, Mandarin & English languages, and understanding of local culture
• 0-6 months of BPO Experience

Note: English language skills are required to apply for all positions, meanwhile other language skills (Thai, Vietnamese, or Mandarin), are required specifically based on your choice.

How to apply

To apply to this position, click the "Apply on employer site" button on this page. We will direct you to Cognizant Malaysia's official link for this vacancy. On the page, there will be three vacancies for Content Reviewers that differ based on specific language skills. There are Content Reviewer Thai, Content Reviewer Vietnamese, and Content Reviewer Mandarin. You can then choose one among these three, which one that suits you best. Make sure you are on the right page before uploading your application.