Content Moderation null

About Cognizant

Cognizant is an American multinational information technology services and consulting company. It is headquartered in Teaneck, New Jersey, United States. Cognizant is part of the NASDAQ-100 and trades under CTSH.

Your role

Your day-to-day responsibilities may include, but are not limited to:

• Understand and remain up-to-date with client’s policies and guidelines
• Review user reports regarding website content
• Analyze and identify content on creator channels that are not in compliance with requirements and flag for action promptly
• Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
• Serve as an advocate for the user community
• Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
• Review the reported content within agreed turnaround times and standards of quality
• Recognize trends and patterns, and escalate issues outside of policy
• Fulfill base productivity and quality requirements of the client
• Respond to user inquiries with high quality, speed, empathy, and accuracy
• Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience
• Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of the user community
• Identify inefficiencies in workflows and suggest solutions
• Review of sensitive content sometimes involving graphic or disturbing subject matter

Training & development

In general, if we refer to its official global website, Cognizant is passionate about providing associates with opportunities to build valuable capabilities and successful careers. The company has Cognizant Academy, career development tracks, and other training and education programs that empower its staff to reach their full potential. (source:cognizant.com) Meanwhile, based on Cognizant Malaysia's employees' reviews, the company will train the new workers for about two months before getting hands-on real working projects. (source:glassdoor.com)

Compensation & benefits

Based on another source, a role of Content Moderation in Cognizant Malaysia may earn a salary that ranges from MYR 36,000 to MYR 48,000 annually. (source:glassdoor.com)

The benefits you may get include:

• Health insurance
• Medical care, dental & optical
• Annual leave
• Internet claim (for those working from home)
• Other allowances

Career progression

Overall, referring to Cognizant Malaysia's employees' reviews online, the company gives a lot of opportunities to develop. You will be assigned to multiple clients and projects that will improve your skills and experience. The pace of progress is determined by your ability to lead clients to solutions, help your colleagues succeed, and develop and share knowledge. (source:firsthand.co)

Work-life balance

The regular working hours in Cognizant Malaysia's head office are from 9 AM to 6 PM, Monday to Friday. As stated in the advertisement, in this position, you will be working on the day shift, full time, and you'll be likely following office hours.

Company culture

Cognizant defines its company as a high-performing team with heart. Its diverse community of 300,000+ people is working together to help transform the companies the world relies on. And when the team is not developing game-changing digital solutions for clients, they're improving lives elsewhere by volunteering in local communities, fostering inclusion through employee affinity groups and so much more.

About you

To apply for this role, you must have the main qualification below:

• Excellent proficiency in reading, writing, typing, and speaking THAI.

How to apply

To apply to this position, simply click the "Apply on employer site" button on this page. We will direct you to Cognizant Malaysia's official link for this vacancy. Make sure you've read the role description and meet the main requirement for this job.