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About Celcom Malaysia

Celcom is the country’s first and foremost mobile telecommunications provider with almost 14 million customers. Established in 1988, it boasts the widest national 2G, 3G, and 4G LTE networks, covering over 98% of the population. Currently the largest mobile broadband and corporate services provider, Celcom is now moving towards integrated multi-access and multimedia services, in line with evolving technologies and consumer behavior in Malaysia. A culture that places the customer first is reflected in its award-winning customer service, products, and other corporate accolades at a regional level. Celcom is part of the Axiata Group of Companies, one of the world’s largest telecommunications companies, with close to 230 million customers across 9 Asian markets.

Your role

To be involved and help to execute, implement, coordinate, and monitor the Group Business Operations policy, procedure and processes, activities and initiatives, functions, and day-to-day operations within the Group Business Operations i.e. DCEO Office, Business Project Delivery Unit, Innovation & Business Development, Enterprise Business & Solutions, Branding & Marketing Communications, Retail Marketing, Sales, Pricing, MVNO/OFW.

Accountabilities /key responsibilities

• Support the alignment, implementation, and enhancement of the Group Business Operations policy, process, and procedures.
• Help to administer, maintain and update data in the system, implement the relevant processes and enabler for Group Business Operations for reporting on customers’ / prospects’ status and database, sales/marketing / promotional activities, metrics, targets, and results.
• Involve in the communication, interaction, and collaboration with Group Business Operations internal customers, vendors, partners, agencies, and third parties when necessary, and establish/maintain a good relationship with external customers to ensure fulfillment delivered to meet or even exceed customers’ expectations.
• Assist staff with any issues, matters, concerns, and problems within the Group Business Operations scope for follow-up and problem-solving for Marketing, Sales, Enterprise, and Retail solutions.

Work-life balance

Celcom has a work-life balance rating of 3.8. Celcom offers an awesome world of working  to its employees through :

• Innovative benefits
• Flexibility
• Culture of Recognition
• Experimentation 
• Digital Lifestyle.

Career progression

Celcom has a good internal talent management system that supports fresh graduates, in particular while meeting the needs of long-time employees. The company also has a mentoring program that enables newly-hired employees to carve out a career path for themselves as they rise through the ranks in Celcom.

It promises awesome growth, career, and sustenance through :

• Talent mobility
• High-impact learning
• Self-directed dynamic learning and
• Continuous investment in people.

Company culture 

Celcom aspires to become the Nation’s Most Inspiring Digital organization by consistently providing the best customer experience in all aspects. Its purpose is to be ahead by constantly improving and leveraging on its strengths to optimize and maximize its potential. It breaks down boundaries and creates endless possibilities for people to open up their worlds and fulfill their potential.  Celcom is a catalyst for collaboration for the ever-expanding ecosystem by doing its utmost best for all. It strives not just for commercial success but also to be a key nation-builder. A 31-year-old start-up that embraces a proactive and progressive mindset.

About you

Qualifications

Bachelor’s Degree in Marketing / Branding & Advertising / Sales / Communication / Economics / Business Management or any related field

Technical & behavioral competencies/ skills

• Excellent interpersonal and communication (oral and written) skills
• Able to work and collaborate well with others, and thrive in a dynamic team and fast-paced environment
• Proficient / Fluent in English and Bahasa Malaysia. Mandarin-speaking is an added advantage.
• Computer Literacy in Basic Microsoft Office Skills – Microsoft Word, Excel, and PowerPoint
• Enjoys meeting people and customers, outgoing, enthusiastic, fun-loving with a positive attitude
• Resourceful, highly motivated, proactive, high initiative, self-directed, and result/performance-oriented
• Good planning, organizational skills, analytical skills, and creative thinking skills
• Mobility / Travel Flexibility
• Valid Driving License `D’ and possessing one's own transport is an added advantage

How to apply

This job is now closed. Click on pre-register and Prosple will notify you once the job opens.

Source

https://www.glassdoor.com/Salary/Celcom-Malaysia-Salaries-EI_IE42311.0,6_IL.7,15_IN170.htm