Configuration Management Analyst Internship null

About AXA Affin General Insurance

AXA is one of the world's leading insurance and asset management groups, serving 93 million clients, individuals, and businesses, in 51 countries. Incorporated in February 2006, AXA AFFIN Life Insurance Berhad (AXA AFFIN Life) is a joint venture company between AFFIN Bank Berhad and AXA Group, a worldwide financial protection leader, which is headquartered in Paris.

Your role

As an intern, your responsibilities include:

• Assist the Configuration Management Manager in all aspects of Configuration Management.
• Records and maintains Configuration Item (CI) within scopes in the CMDB & provides reliable and up-to-date details about the IT infrastructure that supports IT services. 
• Data remediation for CI(s) that are reported as failed in Data Quality KPI. 
• Ensuring Configuration Management on a day-to-day basis by availability and responsiveness to queries and issues. 
• Analyze and resolve configuration management issues in a timely manner. 
• Work closely with stakeholders & CI Owners to create/maintain/retire CI in CMDB. 
• Request source files from the stakeholders to perform data reconciliation activity. 
• Perform the Configuration Item Audit.

Training & development

The internship program at AXA offers valuable guidance and insights. Interns meet weekly with mentors, connect with team members, attend events, and participate in networking sessions with industry experts. This exposure enriches their internship journey and expands their professional network.

Learning Opportunities

• Training in configuration and asset management process.
• Training in using the ITSM tool (ServiceNow) and understanding best practices in IT service management.
• Gain analytical techniques to understand the configuration items, relationships, and attributes within the CMDB.
• Learning about emerging technologies and updated on IT industry trends.
• Audit & Compliance skills.   
• To gain insight into the culture of multinational corporations providing valuable experience for future career progression. 
• Opportunity to engage with stakeholders from diverse countries.

Benefits

In addition to the competitive pay other benefits include:

• Personalized Learning Paths: Tailored training programs to meet individual needs.
• Hands-on Experience: Engage in meaningful projects for practical skills development.
• Mentorship: Guidance from experienced professionals for career and personal growth.
• Networking: Opportunities to connect with industry experts for career advancement.
• Career Development: Exposure to diverse career pathways and internal growth opportunities.
• Hybrid Working: Flexible work arrangements for a balanced lifestyle.

Career progression

Interns at AXA work closely with the Configuration Management Manager to maintain Configuration Items, resolve issues, manage CI records, and conduct audits, gaining valuable experience in IT management. This hands-on experience prepares interns for future opportunities in IT infrastructure management and related fields, both within AXA and beyond.

Work-life balance 

At AXA, interns enjoy a work environment that prioritizes flexibility and work-life balance. They have access to various benefits, including hybrid work arrangements and benefits, to support their personal and professional well-being. AXA is dedicated to providing interns with the flexibility they need to thrive during their internship experience.

Culture & vibe

At AXA Malaysia, interns are embraced in a culture that celebrates diversity and inclusivity. The company values each individual's unique differences and fosters an environment of respect for all employees, clients, and communities. AXA Malaysia strives to create a welcoming atmosphere where everyone feels they belong, are included, and can thrive within a diverse community.

About you

The requirements for this internship:

• Experience in inventory management. 
• Data analysis and data reconciliation experience to improve data accuracy and consistency. 

Hard skills:

• High-level IT infrastructure and networking concepts.
• High-level understanding of ITIL processes. 
• Knowledge of data validation and verification methods. 
• Proficiency in Excel and data reconciliation. 
• Analytical skills to understand the configuration items, relationships, and attributes within the CMDB.

Soft skills: 

• Strong communication skills for collaborating with team members. 
• Problem-solving abilities for troubleshooting configuration issues. 
• Attention to detail for accurately recording configuration items. 
• Time management skills for meeting project deadlines. 
• Adaptability to learn new technologies and processes.

Sources

The following sources were used in researching this page:

• careers.axa.com/global/en/home
• careers.axa.com/global/en/early-careers
• youtube.com