Regional Reservation Control Officer null

About AirAsia

AirAsia was established by a government-owned automotive corporation, DRB-HICOM in 1993. In 2001, after garnering USD 11 million in debt, Tony Fernandes and Kamarudin Meranun's Tune Air Sdn Bhn bought AirAsia and turned it into one of the fastest-growing airlines in Asia. The company launched routes in its hub in Kuala Lumpur in 2002, and opened a second hub in Senai International Airport in 2003, going after the former monopoly of Malaysia Airlines. 

In the following year, the company opened its affiliate office in Thailand and began flying to Singapore and Indonesia. 20 years ago, a dream took flight - shaping and forever changing the travel industry in Asia. The idea was simple - make flying affordable for everyone.

Your role

Operation Hour: 24 hours x 7 

RRC Officer: 

• To take incoming telephone calls from Stations or internal departments relating to a range of specified escalation cases within the empowerment, SOPs, and service recovery provided. 
• To work as part of a team of RRC officers and carry out the tasks as stated in the Function Authorization. 
• To work to agreed productivity and quality standards (e.g. achieving KPI, attendance, etc.) set by the Management team. 
• To participate fully in the team, taking part in regular team meetings, buzz sessions, and giving feedback and ideas to colleagues, and superiors. 
• To escalate any queries or unresolved issues to superiors or related departments within the agreed procedures. 

Function Authorization: 

• Credit Account 
  • Approval From Management 
  • Airport Tax 
  • Denied Boarding Compensation 
  • Emergency/Medical 
  • Extension of Credit Account
  • Adhoc Retime Cancellation
  • Route Closure 
  • Schedule Retime Cancellation 
  • System Error
  • Voluntary Cancellation 
• Fare & SSR Override 
• Overbooking 
• Name Amendment and Name amendment Notification 
• Reinstate Bookings 
• Credit Card Payment Manual Authorization 
• Move Flight /Irop 
• Divide Adjustment 
• Post Departure Balance Owing 
• Blacklisting 
• Lid and Capacity Management 
• Aircraft Upsize and Downsize 
• AD-HOC Rescue Flight
• Travel Voucher

Training, development & rotations

AirAsia offers opportunities and a very supportive environment to grow. Plenty of internal movement and vacancies, and great opportunities available if you’re willing to try. You get the opportunity to hone your skills and learn lots of new things, as per the employee reviews.

Salary & benefits

The average salary for this role at AirAsia is MYR 27,000 to MYR 36,000 per year.

Known as a low-cost airline, AirAsia may not offer the most competitive salary package for its employees, but its employees give a 3.7-star rating for the benefits offered.( Source : Glassdoor ).

Career progression

AirAsia is the kind of company that rebuilt itself from a multi-million-dollar debt and is still projecting growth through the years. AirAsia may not offer the most competitive salary package for its employees, but it brings an immersive work experience to its employees. 

Today, the company is looking for leaders who will stay with AirAsia for a long time and help lead AirAsia to become one of the best airlines in the region. Since the salary package is not as competitive as other airlines in the world, junior executives often find greener pastures in bigger airlines. But for those in the travel industry who intend to stay as close to their homes as possible, AirAsia is the right employer.

Work-life balance

AirAsia has a work-life balance rating of 3.6. Most of the employees find flexible and good work culture at AirAsia. However, some of the employees in the company have to put in long hours due to the fact that most departments are understaffed, some are even expected to be on-call 24/7, even on holidays. 

Culture & Vibe

All are different - one talent to another - that is how it relies on the differences. At AirAsia, you will be treated fairly and given all chances to be your best. It is committed to creating a diverse work environment and is proud to be an equal-opportunity employer

About you

• Fresh Graduates are encouraged to apply

How to apply

Find this job matching your career and submit an application by clicking the “Apply on employer site” button below. Shortlisted candidates will be contacted if their profile matches the role you’ve applied for. You will undergo a series of interviews with the Recruitment Team and Hiring Manager.